Buyer Beware! First and foremost, I wish I could leave two separate reviews: one for Jeff, the finance manager, and one for the sales staff. Jeff would easily earn five stars. He was genuinely kind, professional, and an absolute pleasure to work with. Unfortunately, the same cannot be said for the sales team. Brett, here’s that review you were so eager for. I accompanied my grandfather to purchase a 2023 Ford Escape. The vehicle needed a starter, which the dealership did replace before we drove it off the lot. We appreciated that. However, just nine days after bringing the vehicle ... Read More

Full review text opened.

Google - Oct 19, 2026

Buyer Beware! First and foremost, I wish I could leave two separate reviews: one for Jeff, the finance manager, and one for the sales staff. Jeff would easily earn five stars. He was genuinely kind, professional, and an absolute pleasure to work with. Unfortunately, the same cannot be said for the sales team. Brett, here’s that review you were so eager for. I accompanied my grandfather to purchase a 2023 Ford Escape. The vehicle needed a starter, which the dealership did replace before we drove it off the lot. We appreciated that. However, just nine days after bringing the vehicle home, the check engine light came on. My grandfather called me and said, “I think I bought a lemon.” My first call was to Brett. His immediate response? “Did you buy the warranty?” No, we did not. We made the decision to purchase the warranty separately because financing through the dealership increased the interest rate by nearly eight percentage points. To make matters worse, we now have to wait 30 days before the warranty we did purchase can be used. Brett then offered, “I mean, I guess I could call service in the morning. But there will be money involved.” He promised to call me the following morning. Rather than sit around waiting, I took the vehicle to AutoZone at 8 p.m. Thursday for a diagnostic scan. The results came back quickly: a leaking vapor canister purge valve. The cost of the part? A whopping $33.99. Brett did call the next morning. I explained the diagnostic results and the inexpensive repair needed. He confirmed what I had already suspected: the dealership had no intention of making this right. So I escalated the issue to the sales manager. The sales manager’s solution? “I guess we can give you $30 in gas to make up for it.” Excuse me, what exactly does that accomplish? How does offering $30 in gas fix a vehicle that developed a problem nine days after purchase? And in today’s economy, it barely covers a tank of gas anyway. I certainly wasn’t going to make my grandfather drive 25 minutes back to the dealership for an offer that did absolutely nothing to resolve the actual issue. Here is what I told the sales staff, and I stand by it: I could understand a dealership being hesitant to cover a repair if we were talking about a $900 part. But we weren’t. We were talking about a $34 part. Thirty-four dollars. That is all it would have taken to demonstrate some accountability, stand behind the vehicle they sold, and preserve a customer’s trust. Instead, they chose to argue over a negligible amount of money, offer an irrelevant consolation prize, and leave an elderly customer to deal with a problem that surfaced barely a week after purchasing a vehicle from them. The irony is that this situation could have been resolved with minimal effort and virtually no financial impact to the dealership. Instead, their response turned a small repair into a thoroughly disappointing customer experience. Jeff deserves recognition for being professional and personable. Unfortunately, one great employee cannot make up for a sales team that seems more interested in avoiding responsibility than building customer relationships. My advice to anyone considering buying here: proceed with caution. Ask questions, get everything in writing, and do not assume the dealership will stand behind the vehicle once the paperwork is signed. A $34 repair would have cost them very little. Losing a customer’s trust cost them far more.The

Repeat customer for another Subaru and Byers always comes out on top.

Rachel is the best, took us a lot longer to get everything closed than initially thought but she was organized and accommodating at every turn. If you’re looking for a new or used Audi I would absolutely recommend reaching out to her!

The car has had a defect since day one of purchase. Still has not been fixed repeatedly. Service manager refuses to contact me.

Read at DealerRater

Wondered in to look at trucks. Quincy came up to me. I thought he was a personable guy and came back for a truck.

Read at DealerRater

Everyone was super helpful and attentive. It was a very quick process!

Fast, knowledgeable, a lot of info Great info if I want to get the recommended services

Read at DealerRater

I ended up paying a significant diagnostic fee to fix a problem that originated at another authorized Chevy service center (gear shifter was changed, and the harness for lights were never plugged back in). This fee looks like it would be covered under the Chevy service plan, however the service plan purchased with my vehicle was through a third party and was not the “official” Chevy service plan. The differences and potential shortcomings in this third party service contract were not explained at time of purchase. My fault for not asking more questions at time of purchase, but the real ... Read More

Full review text opened.

DealerRater - Oct 18, 2026

I ended up paying a significant diagnostic fee to fix a problem that originated at another authorized Chevy service center (gear shifter was changed, and the harness for lights were never plugged back in). This fee looks like it would be covered under the Chevy service plan, however the service plan purchased with my vehicle was through a third party and was not the “official” Chevy service plan. The differences and potential shortcomings in this third party service contract were not explained at time of purchase. My fault for not asking more questions at time of purchase, but the real issue in this circumstance is that I MAY have been able to take the vehicle back to the Chevy authorized service center that caused the issue and been able to have it remedied at no cost. Instead, this location plugged the wire back in before communicating any of this so I was then “on the hook”. This location offered $50 off but as a customer the whole scenario and the way it played out leaves a sour taste in my mouth.

Read at DealerRater

Buyer Beware! First and foremost, I wish I could leave two separate reviews: one for Jeff, the finance manager, and one for the sales staff. Jeff would easily earn five stars. He was genuinely kind, professional, and an absolute pleasure to work with. Unfortunately, the same cannot be said for the sales team. Brett, here’s that review you were so eager for. I accompanied my grandfather to purchase a 2023 Ford Escape. The vehicle needed a starter, which the dealership did replace before we drove it off the lot. We appreciated that. However, just nine days after bringing the vehicle ... Read More

Full review text opened.

Google - Oct 19, 2026

Buyer Beware! First and foremost, I wish I could leave two separate reviews: one for Jeff, the finance manager, and one for the sales staff. Jeff would easily earn five stars. He was genuinely kind, professional, and an absolute pleasure to work with. Unfortunately, the same cannot be said for the sales team. Brett, here’s that review you were so eager for. I accompanied my grandfather to purchase a 2023 Ford Escape. The vehicle needed a starter, which the dealership did replace before we drove it off the lot. We appreciated that. However, just nine days after bringing the vehicle home, the check engine light came on. My grandfather called me and said, “I think I bought a lemon.” My first call was to Brett. His immediate response? “Did you buy the warranty?” No, we did not. We made the decision to purchase the warranty separately because financing through the dealership increased the interest rate by nearly eight percentage points. To make matters worse, we now have to wait 30 days before the warranty we did purchase can be used. Brett then offered, “I mean, I guess I could call service in the morning. But there will be money involved.” He promised to call me the following morning. Rather than sit around waiting, I took the vehicle to AutoZone at 8 p.m. Thursday for a diagnostic scan. The results came back quickly: a leaking vapor canister purge valve. The cost of the part? A whopping $33.99. Brett did call the next morning. I explained the diagnostic results and the inexpensive repair needed. He confirmed what I had already suspected: the dealership had no intention of making this right. So I escalated the issue to the sales manager. The sales manager’s solution? “I guess we can give you $30 in gas to make up for it.” Excuse me, what exactly does that accomplish? How does offering $30 in gas fix a vehicle that developed a problem nine days after purchase? And in today’s economy, it barely covers a tank of gas anyway. I certainly wasn’t going to make my grandfather drive 25 minutes back to the dealership for an offer that did absolutely nothing to resolve the actual issue. Here is what I told the sales staff, and I stand by it: I could understand a dealership being hesitant to cover a repair if we were talking about a $900 part. But we weren’t. We were talking about a $34 part. Thirty-four dollars. That is all it would have taken to demonstrate some accountability, stand behind the vehicle they sold, and preserve a customer’s trust. Instead, they chose to argue over a negligible amount of money, offer an irrelevant consolation prize, and leave an elderly customer to deal with a problem that surfaced barely a week after purchasing a vehicle from them. The irony is that this situation could have been resolved with minimal effort and virtually no financial impact to the dealership. Instead, their response turned a small repair into a thoroughly disappointing customer experience. Jeff deserves recognition for being professional and personable. Unfortunately, one great employee cannot make up for a sales team that seems more interested in avoiding responsibility than building customer relationships. My advice to anyone considering buying here: proceed with caution. Ask questions, get everything in writing, and do not assume the dealership will stand behind the vehicle once the paperwork is signed. A $34 repair would have cost them very little. Losing a customer’s trust cost them far more.The

Repeat customer for another Subaru and Byers always comes out on top.

Rachel is the best, took us a lot longer to get everything closed than initially thought but she was organized and accommodating at every turn. If you’re looking for a new or used Audi I would absolutely recommend reaching out to her!

The car has had a defect since day one of purchase. Still has not been fixed repeatedly. Service manager refuses to contact me.

Read at DealerRater

Wondered in to look at trucks. Quincy came up to me. I thought he was a personable guy and came back for a truck.

Read at DealerRater

Everyone was super helpful and attentive. It was a very quick process!

Fast, knowledgeable, a lot of info Great info if I want to get the recommended services

Read at DealerRater

I ended up paying a significant diagnostic fee to fix a problem that originated at another authorized Chevy service center (gear shifter was changed, and the harness for lights were never plugged back in). This fee looks like it would be covered under the Chevy service plan, however the service plan purchased with my vehicle was through a third party and was not the “official” Chevy service plan. The differences and potential shortcomings in this third party service contract were not explained at time of purchase. My fault for not asking more questions at time of purchase, but the real ... Read More

Full review text opened.

DealerRater - Oct 18, 2026

I ended up paying a significant diagnostic fee to fix a problem that originated at another authorized Chevy service center (gear shifter was changed, and the harness for lights were never plugged back in). This fee looks like it would be covered under the Chevy service plan, however the service plan purchased with my vehicle was through a third party and was not the “official” Chevy service plan. The differences and potential shortcomings in this third party service contract were not explained at time of purchase. My fault for not asking more questions at time of purchase, but the real issue in this circumstance is that I MAY have been able to take the vehicle back to the Chevy authorized service center that caused the issue and been able to have it remedied at no cost. Instead, this location plugged the wire back in before communicating any of this so I was then “on the hook”. This location offered $50 off but as a customer the whole scenario and the way it played out leaves a sour taste in my mouth.

Read at DealerRater

Buyer Beware! First and foremost, I wish I could leave two separate reviews: one for Jeff, the finance manager, and one for the sales staff. Jeff would easily earn five stars. He was genuinely kind, professional, and an absolute pleasure to work with. Unfortunately, the same cannot be said for the sales team. Brett, here’s that review you were so eager for. I accompanied my grandfather to purchase a 2023 Ford Escape. The vehicle needed a starter, which the dealership did replace before we drove it off the lot. We appreciated that. However, just nine days after bringing the vehicle ... Read More

Full review text opened.

Google - Oct 19, 2026

Buyer Beware! First and foremost, I wish I could leave two separate reviews: one for Jeff, the finance manager, and one for the sales staff. Jeff would easily earn five stars. He was genuinely kind, professional, and an absolute pleasure to work with. Unfortunately, the same cannot be said for the sales team. Brett, here’s that review you were so eager for. I accompanied my grandfather to purchase a 2023 Ford Escape. The vehicle needed a starter, which the dealership did replace before we drove it off the lot. We appreciated that. However, just nine days after bringing the vehicle home, the check engine light came on. My grandfather called me and said, “I think I bought a lemon.” My first call was to Brett. His immediate response? “Did you buy the warranty?” No, we did not. We made the decision to purchase the warranty separately because financing through the dealership increased the interest rate by nearly eight percentage points. To make matters worse, we now have to wait 30 days before the warranty we did purchase can be used. Brett then offered, “I mean, I guess I could call service in the morning. But there will be money involved.” He promised to call me the following morning. Rather than sit around waiting, I took the vehicle to AutoZone at 8 p.m. Thursday for a diagnostic scan. The results came back quickly: a leaking vapor canister purge valve. The cost of the part? A whopping $33.99. Brett did call the next morning. I explained the diagnostic results and the inexpensive repair needed. He confirmed what I had already suspected: the dealership had no intention of making this right. So I escalated the issue to the sales manager. The sales manager’s solution? “I guess we can give you $30 in gas to make up for it.” Excuse me, what exactly does that accomplish? How does offering $30 in gas fix a vehicle that developed a problem nine days after purchase? And in today’s economy, it barely covers a tank of gas anyway. I certainly wasn’t going to make my grandfather drive 25 minutes back to the dealership for an offer that did absolutely nothing to resolve the actual issue. Here is what I told the sales staff, and I stand by it: I could understand a dealership being hesitant to cover a repair if we were talking about a $900 part. But we weren’t. We were talking about a $34 part. Thirty-four dollars. That is all it would have taken to demonstrate some accountability, stand behind the vehicle they sold, and preserve a customer’s trust. Instead, they chose to argue over a negligible amount of money, offer an irrelevant consolation prize, and leave an elderly customer to deal with a problem that surfaced barely a week after purchasing a vehicle from them. The irony is that this situation could have been resolved with minimal effort and virtually no financial impact to the dealership. Instead, their response turned a small repair into a thoroughly disappointing customer experience. Jeff deserves recognition for being professional and personable. Unfortunately, one great employee cannot make up for a sales team that seems more interested in avoiding responsibility than building customer relationships. My advice to anyone considering buying here: proceed with caution. Ask questions, get everything in writing, and do not assume the dealership will stand behind the vehicle once the paperwork is signed. A $34 repair would have cost them very little. Losing a customer’s trust cost them far more.The

Repeat customer for another Subaru and Byers always comes out on top.

Rachel is the best, took us a lot longer to get everything closed than initially thought but she was organized and accommodating at every turn. If you’re looking for a new or used Audi I would absolutely recommend reaching out to her!

The car has had a defect since day one of purchase. Still has not been fixed repeatedly. Service manager refuses to contact me.

Read at DealerRater

Wondered in to look at trucks. Quincy came up to me. I thought he was a personable guy and came back for a truck.

Read at DealerRater

Everyone was super helpful and attentive. It was a very quick process!

Fast, knowledgeable, a lot of info Great info if I want to get the recommended services

Read at DealerRater

I ended up paying a significant diagnostic fee to fix a problem that originated at another authorized Chevy service center (gear shifter was changed, and the harness for lights were never plugged back in). This fee looks like it would be covered under the Chevy service plan, however the service plan purchased with my vehicle was through a third party and was not the “official” Chevy service plan. The differences and potential shortcomings in this third party service contract were not explained at time of purchase. My fault for not asking more questions at time of purchase, but the real ... Read More

Full review text opened.

DealerRater - Oct 18, 2026

I ended up paying a significant diagnostic fee to fix a problem that originated at another authorized Chevy service center (gear shifter was changed, and the harness for lights were never plugged back in). This fee looks like it would be covered under the Chevy service plan, however the service plan purchased with my vehicle was through a third party and was not the “official” Chevy service plan. The differences and potential shortcomings in this third party service contract were not explained at time of purchase. My fault for not asking more questions at time of purchase, but the real issue in this circumstance is that I MAY have been able to take the vehicle back to the Chevy authorized service center that caused the issue and been able to have it remedied at no cost. Instead, this location plugged the wire back in before communicating any of this so I was then “on the hook”. This location offered $50 off but as a customer the whole scenario and the way it played out leaves a sour taste in my mouth.

Read at DealerRater

Buyer Beware! First and foremost, I wish I could leave two separate reviews: one for Jeff, the finance manager, and one for the sales staff. Jeff would easily earn five stars. He was genuinely kind, professional, and an absolute pleasure to work with. Unfortunately, the same cannot be said for the sales team. Brett, here’s that review you were so eager for. I accompanied my grandfather to purchase a 2023 Ford Escape. The vehicle needed a starter, which the dealership did replace before we drove it off the lot. We appreciated that. However, just nine days after bringing the vehicle ... Read More

Full review text opened.

Google - Oct 19, 2026

Buyer Beware! First and foremost, I wish I could leave two separate reviews: one for Jeff, the finance manager, and one for the sales staff. Jeff would easily earn five stars. He was genuinely kind, professional, and an absolute pleasure to work with. Unfortunately, the same cannot be said for the sales team. Brett, here’s that review you were so eager for. I accompanied my grandfather to purchase a 2023 Ford Escape. The vehicle needed a starter, which the dealership did replace before we drove it off the lot. We appreciated that. However, just nine days after bringing the vehicle home, the check engine light came on. My grandfather called me and said, “I think I bought a lemon.” My first call was to Brett. His immediate response? “Did you buy the warranty?” No, we did not. We made the decision to purchase the warranty separately because financing through the dealership increased the interest rate by nearly eight percentage points. To make matters worse, we now have to wait 30 days before the warranty we did purchase can be used. Brett then offered, “I mean, I guess I could call service in the morning. But there will be money involved.” He promised to call me the following morning. Rather than sit around waiting, I took the vehicle to AutoZone at 8 p.m. Thursday for a diagnostic scan. The results came back quickly: a leaking vapor canister purge valve. The cost of the part? A whopping $33.99. Brett did call the next morning. I explained the diagnostic results and the inexpensive repair needed. He confirmed what I had already suspected: the dealership had no intention of making this right. So I escalated the issue to the sales manager. The sales manager’s solution? “I guess we can give you $30 in gas to make up for it.” Excuse me, what exactly does that accomplish? How does offering $30 in gas fix a vehicle that developed a problem nine days after purchase? And in today’s economy, it barely covers a tank of gas anyway. I certainly wasn’t going to make my grandfather drive 25 minutes back to the dealership for an offer that did absolutely nothing to resolve the actual issue. Here is what I told the sales staff, and I stand by it: I could understand a dealership being hesitant to cover a repair if we were talking about a $900 part. But we weren’t. We were talking about a $34 part. Thirty-four dollars. That is all it would have taken to demonstrate some accountability, stand behind the vehicle they sold, and preserve a customer’s trust. Instead, they chose to argue over a negligible amount of money, offer an irrelevant consolation prize, and leave an elderly customer to deal with a problem that surfaced barely a week after purchasing a vehicle from them. The irony is that this situation could have been resolved with minimal effort and virtually no financial impact to the dealership. Instead, their response turned a small repair into a thoroughly disappointing customer experience. Jeff deserves recognition for being professional and personable. Unfortunately, one great employee cannot make up for a sales team that seems more interested in avoiding responsibility than building customer relationships. My advice to anyone considering buying here: proceed with caution. Ask questions, get everything in writing, and do not assume the dealership will stand behind the vehicle once the paperwork is signed. A $34 repair would have cost them very little. Losing a customer’s trust cost them far more.The

Repeat customer for another Subaru and Byers always comes out on top.

Rachel is the best, took us a lot longer to get everything closed than initially thought but she was organized and accommodating at every turn. If you’re looking for a new or used Audi I would absolutely recommend reaching out to her!

The car has had a defect since day one of purchase. Still has not been fixed repeatedly. Service manager refuses to contact me.

Read at DealerRater

Wondered in to look at trucks. Quincy came up to me. I thought he was a personable guy and came back for a truck.

Read at DealerRater

Everyone was super helpful and attentive. It was a very quick process!

Fast, knowledgeable, a lot of info Great info if I want to get the recommended services

Read at DealerRater

I ended up paying a significant diagnostic fee to fix a problem that originated at another authorized Chevy service center (gear shifter was changed, and the harness for lights were never plugged back in). This fee looks like it would be covered under the Chevy service plan, however the service plan purchased with my vehicle was through a third party and was not the “official” Chevy service plan. The differences and potential shortcomings in this third party service contract were not explained at time of purchase. My fault for not asking more questions at time of purchase, but the real ... Read More

Full review text opened.

DealerRater - Oct 18, 2026

I ended up paying a significant diagnostic fee to fix a problem that originated at another authorized Chevy service center (gear shifter was changed, and the harness for lights were never plugged back in). This fee looks like it would be covered under the Chevy service plan, however the service plan purchased with my vehicle was through a third party and was not the “official” Chevy service plan. The differences and potential shortcomings in this third party service contract were not explained at time of purchase. My fault for not asking more questions at time of purchase, but the real issue in this circumstance is that I MAY have been able to take the vehicle back to the Chevy authorized service center that caused the issue and been able to have it remedied at no cost. Instead, this location plugged the wire back in before communicating any of this so I was then “on the hook”. This location offered $50 off but as a customer the whole scenario and the way it played out leaves a sour taste in my mouth.

Read at DealerRater

Buyer Beware! First and foremost, I wish I could leave two separate reviews: one for Jeff, the finance manager, and one for the sales staff. Jeff would easily earn five stars. He was genuinely kind, professional, and an absolute pleasure to work with. Unfortunately, the same cannot be said for the sales team. Brett, here’s that review you were so eager for. I accompanied my grandfather to purchase a 2023 Ford Escape. The vehicle needed a starter, which the dealership did replace before we drove it off the lot. We appreciated that. However, just nine days after bringing the vehicle ... Read More

Full review text opened.

Google - Oct 19, 2026

Buyer Beware! First and foremost, I wish I could leave two separate reviews: one for Jeff, the finance manager, and one for the sales staff. Jeff would easily earn five stars. He was genuinely kind, professional, and an absolute pleasure to work with. Unfortunately, the same cannot be said for the sales team. Brett, here’s that review you were so eager for. I accompanied my grandfather to purchase a 2023 Ford Escape. The vehicle needed a starter, which the dealership did replace before we drove it off the lot. We appreciated that. However, just nine days after bringing the vehicle home, the check engine light came on. My grandfather called me and said, “I think I bought a lemon.” My first call was to Brett. His immediate response? “Did you buy the warranty?” No, we did not. We made the decision to purchase the warranty separately because financing through the dealership increased the interest rate by nearly eight percentage points. To make matters worse, we now have to wait 30 days before the warranty we did purchase can be used. Brett then offered, “I mean, I guess I could call service in the morning. But there will be money involved.” He promised to call me the following morning. Rather than sit around waiting, I took the vehicle to AutoZone at 8 p.m. Thursday for a diagnostic scan. The results came back quickly: a leaking vapor canister purge valve. The cost of the part? A whopping $33.99. Brett did call the next morning. I explained the diagnostic results and the inexpensive repair needed. He confirmed what I had already suspected: the dealership had no intention of making this right. So I escalated the issue to the sales manager. The sales manager’s solution? “I guess we can give you $30 in gas to make up for it.” Excuse me, what exactly does that accomplish? How does offering $30 in gas fix a vehicle that developed a problem nine days after purchase? And in today’s economy, it barely covers a tank of gas anyway. I certainly wasn’t going to make my grandfather drive 25 minutes back to the dealership for an offer that did absolutely nothing to resolve the actual issue. Here is what I told the sales staff, and I stand by it: I could understand a dealership being hesitant to cover a repair if we were talking about a $900 part. But we weren’t. We were talking about a $34 part. Thirty-four dollars. That is all it would have taken to demonstrate some accountability, stand behind the vehicle they sold, and preserve a customer’s trust. Instead, they chose to argue over a negligible amount of money, offer an irrelevant consolation prize, and leave an elderly customer to deal with a problem that surfaced barely a week after purchasing a vehicle from them. The irony is that this situation could have been resolved with minimal effort and virtually no financial impact to the dealership. Instead, their response turned a small repair into a thoroughly disappointing customer experience. Jeff deserves recognition for being professional and personable. Unfortunately, one great employee cannot make up for a sales team that seems more interested in avoiding responsibility than building customer relationships. My advice to anyone considering buying here: proceed with caution. Ask questions, get everything in writing, and do not assume the dealership will stand behind the vehicle once the paperwork is signed. A $34 repair would have cost them very little. Losing a customer’s trust cost them far more.The

Repeat customer for another Subaru and Byers always comes out on top.

Rachel is the best, took us a lot longer to get everything closed than initially thought but she was organized and accommodating at every turn. If you’re looking for a new or used Audi I would absolutely recommend reaching out to her!

The car has had a defect since day one of purchase. Still has not been fixed repeatedly. Service manager refuses to contact me.

Read at DealerRater

Wondered in to look at trucks. Quincy came up to me. I thought he was a personable guy and came back for a truck.

Read at DealerRater

Everyone was super helpful and attentive. It was a very quick process!

Fast, knowledgeable, a lot of info Great info if I want to get the recommended services

Read at DealerRater

I ended up paying a significant diagnostic fee to fix a problem that originated at another authorized Chevy service center (gear shifter was changed, and the harness for lights were never plugged back in). This fee looks like it would be covered under the Chevy service plan, however the service plan purchased with my vehicle was through a third party and was not the “official” Chevy service plan. The differences and potential shortcomings in this third party service contract were not explained at time of purchase. My fault for not asking more questions at time of purchase, but the real ... Read More

Full review text opened.

DealerRater - Oct 18, 2026

I ended up paying a significant diagnostic fee to fix a problem that originated at another authorized Chevy service center (gear shifter was changed, and the harness for lights were never plugged back in). This fee looks like it would be covered under the Chevy service plan, however the service plan purchased with my vehicle was through a third party and was not the “official” Chevy service plan. The differences and potential shortcomings in this third party service contract were not explained at time of purchase. My fault for not asking more questions at time of purchase, but the real issue in this circumstance is that I MAY have been able to take the vehicle back to the Chevy authorized service center that caused the issue and been able to have it remedied at no cost. Instead, this location plugged the wire back in before communicating any of this so I was then “on the hook”. This location offered $50 off but as a customer the whole scenario and the way it played out leaves a sour taste in my mouth.

Read at DealerRater

Buyer Beware! First and foremost, I wish I could leave two separate reviews: one for Jeff, the finance manager, and one for the sales staff. Jeff would easily earn five stars. He was genuinely kind, professional, and an absolute pleasure to work with. Unfortunately, the same cannot be said for the sales team. Brett, here’s that review you were so eager for. I accompanied my grandfather to purchase a 2023 Ford Escape. The vehicle needed a starter, which the dealership did replace before we drove it off the lot. We appreciated that. However, just nine days after bringing the vehicle ... Read More

Full review text opened.

Google - Oct 19, 2026

Buyer Beware! First and foremost, I wish I could leave two separate reviews: one for Jeff, the finance manager, and one for the sales staff. Jeff would easily earn five stars. He was genuinely kind, professional, and an absolute pleasure to work with. Unfortunately, the same cannot be said for the sales team. Brett, here’s that review you were so eager for. I accompanied my grandfather to purchase a 2023 Ford Escape. The vehicle needed a starter, which the dealership did replace before we drove it off the lot. We appreciated that. However, just nine days after bringing the vehicle home, the check engine light came on. My grandfather called me and said, “I think I bought a lemon.” My first call was to Brett. His immediate response? “Did you buy the warranty?” No, we did not. We made the decision to purchase the warranty separately because financing through the dealership increased the interest rate by nearly eight percentage points. To make matters worse, we now have to wait 30 days before the warranty we did purchase can be used. Brett then offered, “I mean, I guess I could call service in the morning. But there will be money involved.” He promised to call me the following morning. Rather than sit around waiting, I took the vehicle to AutoZone at 8 p.m. Thursday for a diagnostic scan. The results came back quickly: a leaking vapor canister purge valve. The cost of the part? A whopping $33.99. Brett did call the next morning. I explained the diagnostic results and the inexpensive repair needed. He confirmed what I had already suspected: the dealership had no intention of making this right. So I escalated the issue to the sales manager. The sales manager’s solution? “I guess we can give you $30 in gas to make up for it.” Excuse me, what exactly does that accomplish? How does offering $30 in gas fix a vehicle that developed a problem nine days after purchase? And in today’s economy, it barely covers a tank of gas anyway. I certainly wasn’t going to make my grandfather drive 25 minutes back to the dealership for an offer that did absolutely nothing to resolve the actual issue. Here is what I told the sales staff, and I stand by it: I could understand a dealership being hesitant to cover a repair if we were talking about a $900 part. But we weren’t. We were talking about a $34 part. Thirty-four dollars. That is all it would have taken to demonstrate some accountability, stand behind the vehicle they sold, and preserve a customer’s trust. Instead, they chose to argue over a negligible amount of money, offer an irrelevant consolation prize, and leave an elderly customer to deal with a problem that surfaced barely a week after purchasing a vehicle from them. The irony is that this situation could have been resolved with minimal effort and virtually no financial impact to the dealership. Instead, their response turned a small repair into a thoroughly disappointing customer experience. Jeff deserves recognition for being professional and personable. Unfortunately, one great employee cannot make up for a sales team that seems more interested in avoiding responsibility than building customer relationships. My advice to anyone considering buying here: proceed with caution. Ask questions, get everything in writing, and do not assume the dealership will stand behind the vehicle once the paperwork is signed. A $34 repair would have cost them very little. Losing a customer’s trust cost them far more.The

Repeat customer for another Subaru and Byers always comes out on top.

Rachel is the best, took us a lot longer to get everything closed than initially thought but she was organized and accommodating at every turn. If you’re looking for a new or used Audi I would absolutely recommend reaching out to her!

The car has had a defect since day one of purchase. Still has not been fixed repeatedly. Service manager refuses to contact me.

Read at DealerRater

Wondered in to look at trucks. Quincy came up to me. I thought he was a personable guy and came back for a truck.

Read at DealerRater

Everyone was super helpful and attentive. It was a very quick process!

Fast, knowledgeable, a lot of info Great info if I want to get the recommended services

Read at DealerRater

I ended up paying a significant diagnostic fee to fix a problem that originated at another authorized Chevy service center (gear shifter was changed, and the harness for lights were never plugged back in). This fee looks like it would be covered under the Chevy service plan, however the service plan purchased with my vehicle was through a third party and was not the “official” Chevy service plan. The differences and potential shortcomings in this third party service contract were not explained at time of purchase. My fault for not asking more questions at time of purchase, but the real ... Read More

Full review text opened.

DealerRater - Oct 18, 2026

I ended up paying a significant diagnostic fee to fix a problem that originated at another authorized Chevy service center (gear shifter was changed, and the harness for lights were never plugged back in). This fee looks like it would be covered under the Chevy service plan, however the service plan purchased with my vehicle was through a third party and was not the “official” Chevy service plan. The differences and potential shortcomings in this third party service contract were not explained at time of purchase. My fault for not asking more questions at time of purchase, but the real issue in this circumstance is that I MAY have been able to take the vehicle back to the Chevy authorized service center that caused the issue and been able to have it remedied at no cost. Instead, this location plugged the wire back in before communicating any of this so I was then “on the hook”. This location offered $50 off but as a customer the whole scenario and the way it played out leaves a sour taste in my mouth.

Read at DealerRater

Buyer Beware! First and foremost, I wish I could leave two separate reviews: one for Jeff, the finance manager, and one for the sales staff. Jeff would easily earn five stars. He was genuinely kind, professional, and an absolute pleasure to work with. Unfortunately, the same cannot be said for the sales team. Brett, here’s that review you were so eager for. I accompanied my grandfather to purchase a 2023 Ford Escape. The vehicle needed a starter, which the dealership did replace before we drove it off the lot. We appreciated that. However, just nine days after bringing the vehicle ... Read More

Full review text opened.

Google - Oct 19, 2026

Buyer Beware! First and foremost, I wish I could leave two separate reviews: one for Jeff, the finance manager, and one for the sales staff. Jeff would easily earn five stars. He was genuinely kind, professional, and an absolute pleasure to work with. Unfortunately, the same cannot be said for the sales team. Brett, here’s that review you were so eager for. I accompanied my grandfather to purchase a 2023 Ford Escape. The vehicle needed a starter, which the dealership did replace before we drove it off the lot. We appreciated that. However, just nine days after bringing the vehicle home, the check engine light came on. My grandfather called me and said, “I think I bought a lemon.” My first call was to Brett. His immediate response? “Did you buy the warranty?” No, we did not. We made the decision to purchase the warranty separately because financing through the dealership increased the interest rate by nearly eight percentage points. To make matters worse, we now have to wait 30 days before the warranty we did purchase can be used. Brett then offered, “I mean, I guess I could call service in the morning. But there will be money involved.” He promised to call me the following morning. Rather than sit around waiting, I took the vehicle to AutoZone at 8 p.m. Thursday for a diagnostic scan. The results came back quickly: a leaking vapor canister purge valve. The cost of the part? A whopping $33.99. Brett did call the next morning. I explained the diagnostic results and the inexpensive repair needed. He confirmed what I had already suspected: the dealership had no intention of making this right. So I escalated the issue to the sales manager. The sales manager’s solution? “I guess we can give you $30 in gas to make up for it.” Excuse me, what exactly does that accomplish? How does offering $30 in gas fix a vehicle that developed a problem nine days after purchase? And in today’s economy, it barely covers a tank of gas anyway. I certainly wasn’t going to make my grandfather drive 25 minutes back to the dealership for an offer that did absolutely nothing to resolve the actual issue. Here is what I told the sales staff, and I stand by it: I could understand a dealership being hesitant to cover a repair if we were talking about a $900 part. But we weren’t. We were talking about a $34 part. Thirty-four dollars. That is all it would have taken to demonstrate some accountability, stand behind the vehicle they sold, and preserve a customer’s trust. Instead, they chose to argue over a negligible amount of money, offer an irrelevant consolation prize, and leave an elderly customer to deal with a problem that surfaced barely a week after purchasing a vehicle from them. The irony is that this situation could have been resolved with minimal effort and virtually no financial impact to the dealership. Instead, their response turned a small repair into a thoroughly disappointing customer experience. Jeff deserves recognition for being professional and personable. Unfortunately, one great employee cannot make up for a sales team that seems more interested in avoiding responsibility than building customer relationships. My advice to anyone considering buying here: proceed with caution. Ask questions, get everything in writing, and do not assume the dealership will stand behind the vehicle once the paperwork is signed. A $34 repair would have cost them very little. Losing a customer’s trust cost them far more.The

Repeat customer for another Subaru and Byers always comes out on top.

Rachel is the best, took us a lot longer to get everything closed than initially thought but she was organized and accommodating at every turn. If you’re looking for a new or used Audi I would absolutely recommend reaching out to her!

The car has had a defect since day one of purchase. Still has not been fixed repeatedly. Service manager refuses to contact me.

Read at DealerRater

Wondered in to look at trucks. Quincy came up to me. I thought he was a personable guy and came back for a truck.

Read at DealerRater

Everyone was super helpful and attentive. It was a very quick process!

Fast, knowledgeable, a lot of info Great info if I want to get the recommended services

Read at DealerRater

I ended up paying a significant diagnostic fee to fix a problem that originated at another authorized Chevy service center (gear shifter was changed, and the harness for lights were never plugged back in). This fee looks like it would be covered under the Chevy service plan, however the service plan purchased with my vehicle was through a third party and was not the “official” Chevy service plan. The differences and potential shortcomings in this third party service contract were not explained at time of purchase. My fault for not asking more questions at time of purchase, but the real ... Read More

Full review text opened.

DealerRater - Oct 18, 2026

I ended up paying a significant diagnostic fee to fix a problem that originated at another authorized Chevy service center (gear shifter was changed, and the harness for lights were never plugged back in). This fee looks like it would be covered under the Chevy service plan, however the service plan purchased with my vehicle was through a third party and was not the “official” Chevy service plan. The differences and potential shortcomings in this third party service contract were not explained at time of purchase. My fault for not asking more questions at time of purchase, but the real issue in this circumstance is that I MAY have been able to take the vehicle back to the Chevy authorized service center that caused the issue and been able to have it remedied at no cost. Instead, this location plugged the wire back in before communicating any of this so I was then “on the hook”. This location offered $50 off but as a customer the whole scenario and the way it played out leaves a sour taste in my mouth.

Read at DealerRater

Buyer Beware! First and foremost, I wish I could leave two separate reviews: one for Jeff, the finance manager, and one for the sales staff. Jeff would easily earn five stars. He was genuinely kind, professional, and an absolute pleasure to work with. Unfortunately, the same cannot be said for the sales team. Brett, here’s that review you were so eager for. I accompanied my grandfather to purchase a 2023 Ford Escape. The vehicle needed a starter, which the dealership did replace before we drove it off the lot. We appreciated that. However, just nine days after bringing the vehicle ... Read More

Full review text opened.

Google - Oct 19, 2026

Buyer Beware! First and foremost, I wish I could leave two separate reviews: one for Jeff, the finance manager, and one for the sales staff. Jeff would easily earn five stars. He was genuinely kind, professional, and an absolute pleasure to work with. Unfortunately, the same cannot be said for the sales team. Brett, here’s that review you were so eager for. I accompanied my grandfather to purchase a 2023 Ford Escape. The vehicle needed a starter, which the dealership did replace before we drove it off the lot. We appreciated that. However, just nine days after bringing the vehicle home, the check engine light came on. My grandfather called me and said, “I think I bought a lemon.” My first call was to Brett. His immediate response? “Did you buy the warranty?” No, we did not. We made the decision to purchase the warranty separately because financing through the dealership increased the interest rate by nearly eight percentage points. To make matters worse, we now have to wait 30 days before the warranty we did purchase can be used. Brett then offered, “I mean, I guess I could call service in the morning. But there will be money involved.” He promised to call me the following morning. Rather than sit around waiting, I took the vehicle to AutoZone at 8 p.m. Thursday for a diagnostic scan. The results came back quickly: a leaking vapor canister purge valve. The cost of the part? A whopping $33.99. Brett did call the next morning. I explained the diagnostic results and the inexpensive repair needed. He confirmed what I had already suspected: the dealership had no intention of making this right. So I escalated the issue to the sales manager. The sales manager’s solution? “I guess we can give you $30 in gas to make up for it.” Excuse me, what exactly does that accomplish? How does offering $30 in gas fix a vehicle that developed a problem nine days after purchase? And in today’s economy, it barely covers a tank of gas anyway. I certainly wasn’t going to make my grandfather drive 25 minutes back to the dealership for an offer that did absolutely nothing to resolve the actual issue. Here is what I told the sales staff, and I stand by it: I could understand a dealership being hesitant to cover a repair if we were talking about a $900 part. But we weren’t. We were talking about a $34 part. Thirty-four dollars. That is all it would have taken to demonstrate some accountability, stand behind the vehicle they sold, and preserve a customer’s trust. Instead, they chose to argue over a negligible amount of money, offer an irrelevant consolation prize, and leave an elderly customer to deal with a problem that surfaced barely a week after purchasing a vehicle from them. The irony is that this situation could have been resolved with minimal effort and virtually no financial impact to the dealership. Instead, their response turned a small repair into a thoroughly disappointing customer experience. Jeff deserves recognition for being professional and personable. Unfortunately, one great employee cannot make up for a sales team that seems more interested in avoiding responsibility than building customer relationships. My advice to anyone considering buying here: proceed with caution. Ask questions, get everything in writing, and do not assume the dealership will stand behind the vehicle once the paperwork is signed. A $34 repair would have cost them very little. Losing a customer’s trust cost them far more.The

Repeat customer for another Subaru and Byers always comes out on top.

Rachel is the best, took us a lot longer to get everything closed than initially thought but she was organized and accommodating at every turn. If you’re looking for a new or used Audi I would absolutely recommend reaching out to her!

The car has had a defect since day one of purchase. Still has not been fixed repeatedly. Service manager refuses to contact me.

Read at DealerRater

Wondered in to look at trucks. Quincy came up to me. I thought he was a personable guy and came back for a truck.

Read at DealerRater

Everyone was super helpful and attentive. It was a very quick process!

Fast, knowledgeable, a lot of info Great info if I want to get the recommended services

Read at DealerRater

I ended up paying a significant diagnostic fee to fix a problem that originated at another authorized Chevy service center (gear shifter was changed, and the harness for lights were never plugged back in). This fee looks like it would be covered under the Chevy service plan, however the service plan purchased with my vehicle was through a third party and was not the “official” Chevy service plan. The differences and potential shortcomings in this third party service contract were not explained at time of purchase. My fault for not asking more questions at time of purchase, but the real ... Read More

Full review text opened.

DealerRater - Oct 18, 2026

I ended up paying a significant diagnostic fee to fix a problem that originated at another authorized Chevy service center (gear shifter was changed, and the harness for lights were never plugged back in). This fee looks like it would be covered under the Chevy service plan, however the service plan purchased with my vehicle was through a third party and was not the “official” Chevy service plan. The differences and potential shortcomings in this third party service contract were not explained at time of purchase. My fault for not asking more questions at time of purchase, but the real issue in this circumstance is that I MAY have been able to take the vehicle back to the Chevy authorized service center that caused the issue and been able to have it remedied at no cost. Instead, this location plugged the wire back in before communicating any of this so I was then “on the hook”. This location offered $50 off but as a customer the whole scenario and the way it played out leaves a sour taste in my mouth.

Read at DealerRater

Buyer Beware! First and foremost, I wish I could leave two separate reviews: one for Jeff, the finance manager, and one for the sales staff. Jeff would easily earn five stars. He was genuinely kind, professional, and an absolute pleasure to work with. Unfortunately, the same cannot be said for the sales team. Brett, here’s that review you were so eager for. I accompanied my grandfather to purchase a 2023 Ford Escape. The vehicle needed a starter, which the dealership did replace before we drove it off the lot. We appreciated that. However, just nine days after bringing the vehicle ... Read More

Full review text opened.

Google - Oct 19, 2026

Buyer Beware! First and foremost, I wish I could leave two separate reviews: one for Jeff, the finance manager, and one for the sales staff. Jeff would easily earn five stars. He was genuinely kind, professional, and an absolute pleasure to work with. Unfortunately, the same cannot be said for the sales team. Brett, here’s that review you were so eager for. I accompanied my grandfather to purchase a 2023 Ford Escape. The vehicle needed a starter, which the dealership did replace before we drove it off the lot. We appreciated that. However, just nine days after bringing the vehicle home, the check engine light came on. My grandfather called me and said, “I think I bought a lemon.” My first call was to Brett. His immediate response? “Did you buy the warranty?” No, we did not. We made the decision to purchase the warranty separately because financing through the dealership increased the interest rate by nearly eight percentage points. To make matters worse, we now have to wait 30 days before the warranty we did purchase can be used. Brett then offered, “I mean, I guess I could call service in the morning. But there will be money involved.” He promised to call me the following morning. Rather than sit around waiting, I took the vehicle to AutoZone at 8 p.m. Thursday for a diagnostic scan. The results came back quickly: a leaking vapor canister purge valve. The cost of the part? A whopping $33.99. Brett did call the next morning. I explained the diagnostic results and the inexpensive repair needed. He confirmed what I had already suspected: the dealership had no intention of making this right. So I escalated the issue to the sales manager. The sales manager’s solution? “I guess we can give you $30 in gas to make up for it.” Excuse me, what exactly does that accomplish? How does offering $30 in gas fix a vehicle that developed a problem nine days after purchase? And in today’s economy, it barely covers a tank of gas anyway. I certainly wasn’t going to make my grandfather drive 25 minutes back to the dealership for an offer that did absolutely nothing to resolve the actual issue. Here is what I told the sales staff, and I stand by it: I could understand a dealership being hesitant to cover a repair if we were talking about a $900 part. But we weren’t. We were talking about a $34 part. Thirty-four dollars. That is all it would have taken to demonstrate some accountability, stand behind the vehicle they sold, and preserve a customer’s trust. Instead, they chose to argue over a negligible amount of money, offer an irrelevant consolation prize, and leave an elderly customer to deal with a problem that surfaced barely a week after purchasing a vehicle from them. The irony is that this situation could have been resolved with minimal effort and virtually no financial impact to the dealership. Instead, their response turned a small repair into a thoroughly disappointing customer experience. Jeff deserves recognition for being professional and personable. Unfortunately, one great employee cannot make up for a sales team that seems more interested in avoiding responsibility than building customer relationships. My advice to anyone considering buying here: proceed with caution. Ask questions, get everything in writing, and do not assume the dealership will stand behind the vehicle once the paperwork is signed. A $34 repair would have cost them very little. Losing a customer’s trust cost them far more.The

Repeat customer for another Subaru and Byers always comes out on top.

Rachel is the best, took us a lot longer to get everything closed than initially thought but she was organized and accommodating at every turn. If you’re looking for a new or used Audi I would absolutely recommend reaching out to her!

The car has had a defect since day one of purchase. Still has not been fixed repeatedly. Service manager refuses to contact me.

Read at DealerRater

Wondered in to look at trucks. Quincy came up to me. I thought he was a personable guy and came back for a truck.

Read at DealerRater

Everyone was super helpful and attentive. It was a very quick process!

Fast, knowledgeable, a lot of info Great info if I want to get the recommended services

Read at DealerRater

I ended up paying a significant diagnostic fee to fix a problem that originated at another authorized Chevy service center (gear shifter was changed, and the harness for lights were never plugged back in). This fee looks like it would be covered under the Chevy service plan, however the service plan purchased with my vehicle was through a third party and was not the “official” Chevy service plan. The differences and potential shortcomings in this third party service contract were not explained at time of purchase. My fault for not asking more questions at time of purchase, but the real ... Read More

Full review text opened.

DealerRater - Oct 18, 2026

I ended up paying a significant diagnostic fee to fix a problem that originated at another authorized Chevy service center (gear shifter was changed, and the harness for lights were never plugged back in). This fee looks like it would be covered under the Chevy service plan, however the service plan purchased with my vehicle was through a third party and was not the “official” Chevy service plan. The differences and potential shortcomings in this third party service contract were not explained at time of purchase. My fault for not asking more questions at time of purchase, but the real issue in this circumstance is that I MAY have been able to take the vehicle back to the Chevy authorized service center that caused the issue and been able to have it remedied at no cost. Instead, this location plugged the wire back in before communicating any of this so I was then “on the hook”. This location offered $50 off but as a customer the whole scenario and the way it played out leaves a sour taste in my mouth.

Read at DealerRater

Buyer Beware! First and foremost, I wish I could leave two separate reviews: one for Jeff, the finance manager, and one for the sales staff. Jeff would easily earn five stars. He was genuinely kind, professional, and an absolute pleasure to work with. Unfortunately, the same cannot be said for the sales team. Brett, here’s that review you were so eager for. I accompanied my grandfather to purchase a 2023 Ford Escape. The vehicle needed a starter, which the dealership did replace before we drove it off the lot. We appreciated that. However, just nine days after bringing the vehicle ... Read More

Full review text opened.

Google - Oct 19, 2026

Buyer Beware! First and foremost, I wish I could leave two separate reviews: one for Jeff, the finance manager, and one for the sales staff. Jeff would easily earn five stars. He was genuinely kind, professional, and an absolute pleasure to work with. Unfortunately, the same cannot be said for the sales team. Brett, here’s that review you were so eager for. I accompanied my grandfather to purchase a 2023 Ford Escape. The vehicle needed a starter, which the dealership did replace before we drove it off the lot. We appreciated that. However, just nine days after bringing the vehicle home, the check engine light came on. My grandfather called me and said, “I think I bought a lemon.” My first call was to Brett. His immediate response? “Did you buy the warranty?” No, we did not. We made the decision to purchase the warranty separately because financing through the dealership increased the interest rate by nearly eight percentage points. To make matters worse, we now have to wait 30 days before the warranty we did purchase can be used. Brett then offered, “I mean, I guess I could call service in the morning. But there will be money involved.” He promised to call me the following morning. Rather than sit around waiting, I took the vehicle to AutoZone at 8 p.m. Thursday for a diagnostic scan. The results came back quickly: a leaking vapor canister purge valve. The cost of the part? A whopping $33.99. Brett did call the next morning. I explained the diagnostic results and the inexpensive repair needed. He confirmed what I had already suspected: the dealership had no intention of making this right. So I escalated the issue to the sales manager. The sales manager’s solution? “I guess we can give you $30 in gas to make up for it.” Excuse me, what exactly does that accomplish? How does offering $30 in gas fix a vehicle that developed a problem nine days after purchase? And in today’s economy, it barely covers a tank of gas anyway. I certainly wasn’t going to make my grandfather drive 25 minutes back to the dealership for an offer that did absolutely nothing to resolve the actual issue. Here is what I told the sales staff, and I stand by it: I could understand a dealership being hesitant to cover a repair if we were talking about a $900 part. But we weren’t. We were talking about a $34 part. Thirty-four dollars. That is all it would have taken to demonstrate some accountability, stand behind the vehicle they sold, and preserve a customer’s trust. Instead, they chose to argue over a negligible amount of money, offer an irrelevant consolation prize, and leave an elderly customer to deal with a problem that surfaced barely a week after purchasing a vehicle from them. The irony is that this situation could have been resolved with minimal effort and virtually no financial impact to the dealership. Instead, their response turned a small repair into a thoroughly disappointing customer experience. Jeff deserves recognition for being professional and personable. Unfortunately, one great employee cannot make up for a sales team that seems more interested in avoiding responsibility than building customer relationships. My advice to anyone considering buying here: proceed with caution. Ask questions, get everything in writing, and do not assume the dealership will stand behind the vehicle once the paperwork is signed. A $34 repair would have cost them very little. Losing a customer’s trust cost them far more.The

Repeat customer for another Subaru and Byers always comes out on top.

Rachel is the best, took us a lot longer to get everything closed than initially thought but she was organized and accommodating at every turn. If you’re looking for a new or used Audi I would absolutely recommend reaching out to her!

The car has had a defect since day one of purchase. Still has not been fixed repeatedly. Service manager refuses to contact me.

Read at DealerRater

Wondered in to look at trucks. Quincy came up to me. I thought he was a personable guy and came back for a truck.

Read at DealerRater

Everyone was super helpful and attentive. It was a very quick process!

Fast, knowledgeable, a lot of info Great info if I want to get the recommended services

Read at DealerRater

I ended up paying a significant diagnostic fee to fix a problem that originated at another authorized Chevy service center (gear shifter was changed, and the harness for lights were never plugged back in). This fee looks like it would be covered under the Chevy service plan, however the service plan purchased with my vehicle was through a third party and was not the “official” Chevy service plan. The differences and potential shortcomings in this third party service contract were not explained at time of purchase. My fault for not asking more questions at time of purchase, but the real ... Read More

Full review text opened.

DealerRater - Oct 18, 2026

I ended up paying a significant diagnostic fee to fix a problem that originated at another authorized Chevy service center (gear shifter was changed, and the harness for lights were never plugged back in). This fee looks like it would be covered under the Chevy service plan, however the service plan purchased with my vehicle was through a third party and was not the “official” Chevy service plan. The differences and potential shortcomings in this third party service contract were not explained at time of purchase. My fault for not asking more questions at time of purchase, but the real issue in this circumstance is that I MAY have been able to take the vehicle back to the Chevy authorized service center that caused the issue and been able to have it remedied at no cost. Instead, this location plugged the wire back in before communicating any of this so I was then “on the hook”. This location offered $50 off but as a customer the whole scenario and the way it played out leaves a sour taste in my mouth.

Read at DealerRater