Well my new Subaru was actually a bit of a lemon...but Byers was exceptionally great at taking care of me, with swift delivery of a loaner, and home delivery of a different new Forester when it became available. The new-new car is doing just fine!

Very detailed and timely service.

A very nice place they kept me informed every day

Got some warranty work done on my car, and the service dept here was phenomenal. The communication was prompt and clear, and the customer service was unmatched. Highly recommend getting all your Subaru service needs done here.

I cannot stress enough how much I typically dislike having to take my car in for maintenance. After scheduling an appointment through the app I received a call from Brandon who, like a magical unicorn sent from above, made the entire process smooth and painless. He had everything ready for me when I dropped my car off and I was in and out with a courtesy vehicle within 10 minutes. He was quick to respond and tackled every annoyance I threw at him with the patience of a saint. I could not be any more pleased to have purchased a Subaru ... Read More

Full review text opened.

Google - Nov 5, 2026

I cannot stress enough how much I typically dislike having to take my car in for maintenance. After scheduling an appointment through the app I received a call from Brandon who, like a magical unicorn sent from above, made the entire process smooth and painless. He had everything ready for me when I dropped my car off and I was in and out with a courtesy vehicle within 10 minutes. He was quick to respond and tackled every annoyance I threw at him with the patience of a saint. I could not be any more pleased to have purchased a Subaru because every single employee I have dealt with at their dealership has been a pleasure to work with every step of the way!

I purchased a vehicle from this company last year and also purchased GAP insurance for my vehicle. Upon paying the vehicle off early I was supposed to receive my refund of the pro-rated amount that was not used. I am still fighting months later after completing my payments and my obligations to this dealership. It is their finance department that I have been fighting every day for weeks to get a resolution to this issue. All over a $600 refund due to me. I have spent weeks calling and leaving multiple messages daily. Even after speaking directly to multiple finance managers ... Read More

Full review text opened.

Yelp - Nov 5, 2026

I purchased a vehicle from this company last year and also purchased GAP insurance for my vehicle. Upon paying the vehicle off early I was supposed to receive my refund of the pro-rated amount that was not used. I am still fighting months later after completing my payments and my obligations to this dealership. It is their finance department that I have been fighting every day for weeks to get a resolution to this issue. All over a $600 refund due to me. I have spent weeks calling and leaving multiple messages daily. Even after speaking directly to multiple finance managers that have repeatedly transferred me to yet ANOTHER voicemail that never gets returned. I have never been lied to and disregarded before like this in my 49 years of living after being a respectful and compliant customer that made the mistake of paying off my vehicle early to try to save some money in a horrible economy only to be treated like I'm begging for a handout. I will tell anyone that will listen NOT to EVER do business with this company. Jeff Renner was the finance manager that I dealt with specifically. I told him everything that I had been through and he added to the stress and disregard by making me repeatedly call and leave more messages than I can count. I'm currently on hold for over 20 minutes while he is "assisting" another customer. When this is over. I will NEVER spend another dollar with ANYTHING associated with BYERS MAZDA. They FINALLY answered to give me the same story as last month. I LITERALLY HATE THIS COMPANY NOW and pray that they get their KARMA for treating me like crap. AFTER they begged for my business. The kicker is they keep emailing and texting and calling to try to sell me another car after I JUST paid off this car. BLOOD SUCKING PREDATOR behavior. Way to do business.Don't let the false reviews fool you and Good luck. UPDATE. I wrote this review two hours ago. TIM WADDELL just called me to disrespect me with a belittling behavior and an even more entitled demeanor. Telling me that he was concerned with my negative review... NOT to speak about an actual resolution. Told me I must be unhappy and that I'm a bad person. Why???? Because I spoke the truth about how I was treated. He proceeded to get loud and obnoxious with me when I refused to talk about the review. He then spoke to me in an even worse tone that made this updated review necessary. He does not know me and had NO reason to treat a CUSTOMER like that knowing I have a LEGITIMATE issue that at this point has still NOT been resolved. All this over THEIR inability to communicate and understand that this has been an ongoing issue with many people in this specific establishment. I only spoke on MY exact experience. Is that not what makes this country so great???? Told me that he preferred that I not do business with them. I WOULD NEVER return to a business that has no integrity. He is supposed to be an example of the company that he represents. I never disrespected him or anyone. I just spoke the truth about my experience and this is what I get. You should be ashamed Mr. Waddell. I'm not unhappy with myself or my life. I'm unhappy that YOU choose to spend the first and ONLY time that you actually respond belittling and trying to demean me. The customer that YOUR company was pressing to do MORE business with after you already took my money and treated me horribly. Thank you and God Bless you sir. I'll pray for you because YOU seem like the person who is unhappy. Then had the nerve to play nice in the comments because they know the PUBLIC was reading while blocking my response to save face without having to take responsibility for the way they treated me in private. SMH. Good job BYERS MAZDA. Play nice but block my truthful comments. Telling me that the bank pays the GAP insurance. I know that but if you aren't responding to them OR me. They can't confirm the payoff to authorize my refund for the GAP insurance. Nobody cared about that REALITY. They only cared about the negative review that stems from NO ONE responding to my continuous messages and calls. When I FINALLY got someone today, NO RESPECT. Just wanted to give me a verbal lashing and tell me what they THINK is going on in MY life and try to discredit my character. DISAPPOINTING...How about train your employees to be respectful. Especially if they are decent people. THIS IS AMERICA RIGHT??? I guess censorship is alive and well. Write a friendly rebuttal and block me from this site like you did from your site while acting like you ACTUALLY resolved the issue. Which is still UNRESOLVED lol. God knows you shouldn't treat people this way. BBB here I come.

Timely and thorough The service was done timely and thoroughly. Thanks for the lowner car

Read at DealerRater

The staff is always fun and kind. That goes a long way for me Carson always greats me with a smile and soft voice. Sly is always ready to give a little good advise when asking for it. The rest of the staff is always nice and fun to interact with

Read at DealerRater

They lied to me about needed service to get out of paying for it Sales manager lied to me

Read at DealerRater

Well my new Subaru was actually a bit of a lemon...but Byers was exceptionally great at taking care of me, with swift delivery of a loaner, and home delivery of a different new Forester when it became available. The new-new car is doing just fine!

Very detailed and timely service.

A very nice place they kept me informed every day

Got some warranty work done on my car, and the service dept here was phenomenal. The communication was prompt and clear, and the customer service was unmatched. Highly recommend getting all your Subaru service needs done here.

I cannot stress enough how much I typically dislike having to take my car in for maintenance. After scheduling an appointment through the app I received a call from Brandon who, like a magical unicorn sent from above, made the entire process smooth and painless. He had everything ready for me when I dropped my car off and I was in and out with a courtesy vehicle within 10 minutes. He was quick to respond and tackled every annoyance I threw at him with the patience of a saint. I could not be any more pleased to have purchased a Subaru ... Read More

Full review text opened.

Google - Nov 5, 2026

I cannot stress enough how much I typically dislike having to take my car in for maintenance. After scheduling an appointment through the app I received a call from Brandon who, like a magical unicorn sent from above, made the entire process smooth and painless. He had everything ready for me when I dropped my car off and I was in and out with a courtesy vehicle within 10 minutes. He was quick to respond and tackled every annoyance I threw at him with the patience of a saint. I could not be any more pleased to have purchased a Subaru because every single employee I have dealt with at their dealership has been a pleasure to work with every step of the way!

I purchased a vehicle from this company last year and also purchased GAP insurance for my vehicle. Upon paying the vehicle off early I was supposed to receive my refund of the pro-rated amount that was not used. I am still fighting months later after completing my payments and my obligations to this dealership. It is their finance department that I have been fighting every day for weeks to get a resolution to this issue. All over a $600 refund due to me. I have spent weeks calling and leaving multiple messages daily. Even after speaking directly to multiple finance managers ... Read More

Full review text opened.

Yelp - Nov 5, 2026

I purchased a vehicle from this company last year and also purchased GAP insurance for my vehicle. Upon paying the vehicle off early I was supposed to receive my refund of the pro-rated amount that was not used. I am still fighting months later after completing my payments and my obligations to this dealership. It is their finance department that I have been fighting every day for weeks to get a resolution to this issue. All over a $600 refund due to me. I have spent weeks calling and leaving multiple messages daily. Even after speaking directly to multiple finance managers that have repeatedly transferred me to yet ANOTHER voicemail that never gets returned. I have never been lied to and disregarded before like this in my 49 years of living after being a respectful and compliant customer that made the mistake of paying off my vehicle early to try to save some money in a horrible economy only to be treated like I'm begging for a handout. I will tell anyone that will listen NOT to EVER do business with this company. Jeff Renner was the finance manager that I dealt with specifically. I told him everything that I had been through and he added to the stress and disregard by making me repeatedly call and leave more messages than I can count. I'm currently on hold for over 20 minutes while he is "assisting" another customer. When this is over. I will NEVER spend another dollar with ANYTHING associated with BYERS MAZDA. They FINALLY answered to give me the same story as last month. I LITERALLY HATE THIS COMPANY NOW and pray that they get their KARMA for treating me like crap. AFTER they begged for my business. The kicker is they keep emailing and texting and calling to try to sell me another car after I JUST paid off this car. BLOOD SUCKING PREDATOR behavior. Way to do business.Don't let the false reviews fool you and Good luck. UPDATE. I wrote this review two hours ago. TIM WADDELL just called me to disrespect me with a belittling behavior and an even more entitled demeanor. Telling me that he was concerned with my negative review... NOT to speak about an actual resolution. Told me I must be unhappy and that I'm a bad person. Why???? Because I spoke the truth about how I was treated. He proceeded to get loud and obnoxious with me when I refused to talk about the review. He then spoke to me in an even worse tone that made this updated review necessary. He does not know me and had NO reason to treat a CUSTOMER like that knowing I have a LEGITIMATE issue that at this point has still NOT been resolved. All this over THEIR inability to communicate and understand that this has been an ongoing issue with many people in this specific establishment. I only spoke on MY exact experience. Is that not what makes this country so great???? Told me that he preferred that I not do business with them. I WOULD NEVER return to a business that has no integrity. He is supposed to be an example of the company that he represents. I never disrespected him or anyone. I just spoke the truth about my experience and this is what I get. You should be ashamed Mr. Waddell. I'm not unhappy with myself or my life. I'm unhappy that YOU choose to spend the first and ONLY time that you actually respond belittling and trying to demean me. The customer that YOUR company was pressing to do MORE business with after you already took my money and treated me horribly. Thank you and God Bless you sir. I'll pray for you because YOU seem like the person who is unhappy. Then had the nerve to play nice in the comments because they know the PUBLIC was reading while blocking my response to save face without having to take responsibility for the way they treated me in private. SMH. Good job BYERS MAZDA. Play nice but block my truthful comments. Telling me that the bank pays the GAP insurance. I know that but if you aren't responding to them OR me. They can't confirm the payoff to authorize my refund for the GAP insurance. Nobody cared about that REALITY. They only cared about the negative review that stems from NO ONE responding to my continuous messages and calls. When I FINALLY got someone today, NO RESPECT. Just wanted to give me a verbal lashing and tell me what they THINK is going on in MY life and try to discredit my character. DISAPPOINTING...How about train your employees to be respectful. Especially if they are decent people. THIS IS AMERICA RIGHT??? I guess censorship is alive and well. Write a friendly rebuttal and block me from this site like you did from your site while acting like you ACTUALLY resolved the issue. Which is still UNRESOLVED lol. God knows you shouldn't treat people this way. BBB here I come.

Timely and thorough The service was done timely and thoroughly. Thanks for the lowner car

Read at DealerRater

The staff is always fun and kind. That goes a long way for me Carson always greats me with a smile and soft voice. Sly is always ready to give a little good advise when asking for it. The rest of the staff is always nice and fun to interact with

Read at DealerRater

They lied to me about needed service to get out of paying for it Sales manager lied to me

Read at DealerRater

Well my new Subaru was actually a bit of a lemon...but Byers was exceptionally great at taking care of me, with swift delivery of a loaner, and home delivery of a different new Forester when it became available. The new-new car is doing just fine!

Very detailed and timely service.

A very nice place they kept me informed every day

Got some warranty work done on my car, and the service dept here was phenomenal. The communication was prompt and clear, and the customer service was unmatched. Highly recommend getting all your Subaru service needs done here.

I cannot stress enough how much I typically dislike having to take my car in for maintenance. After scheduling an appointment through the app I received a call from Brandon who, like a magical unicorn sent from above, made the entire process smooth and painless. He had everything ready for me when I dropped my car off and I was in and out with a courtesy vehicle within 10 minutes. He was quick to respond and tackled every annoyance I threw at him with the patience of a saint. I could not be any more pleased to have purchased a Subaru ... Read More

Full review text opened.

Google - Nov 5, 2026

I cannot stress enough how much I typically dislike having to take my car in for maintenance. After scheduling an appointment through the app I received a call from Brandon who, like a magical unicorn sent from above, made the entire process smooth and painless. He had everything ready for me when I dropped my car off and I was in and out with a courtesy vehicle within 10 minutes. He was quick to respond and tackled every annoyance I threw at him with the patience of a saint. I could not be any more pleased to have purchased a Subaru because every single employee I have dealt with at their dealership has been a pleasure to work with every step of the way!

I purchased a vehicle from this company last year and also purchased GAP insurance for my vehicle. Upon paying the vehicle off early I was supposed to receive my refund of the pro-rated amount that was not used. I am still fighting months later after completing my payments and my obligations to this dealership. It is their finance department that I have been fighting every day for weeks to get a resolution to this issue. All over a $600 refund due to me. I have spent weeks calling and leaving multiple messages daily. Even after speaking directly to multiple finance managers ... Read More

Full review text opened.

Yelp - Nov 5, 2026

I purchased a vehicle from this company last year and also purchased GAP insurance for my vehicle. Upon paying the vehicle off early I was supposed to receive my refund of the pro-rated amount that was not used. I am still fighting months later after completing my payments and my obligations to this dealership. It is their finance department that I have been fighting every day for weeks to get a resolution to this issue. All over a $600 refund due to me. I have spent weeks calling and leaving multiple messages daily. Even after speaking directly to multiple finance managers that have repeatedly transferred me to yet ANOTHER voicemail that never gets returned. I have never been lied to and disregarded before like this in my 49 years of living after being a respectful and compliant customer that made the mistake of paying off my vehicle early to try to save some money in a horrible economy only to be treated like I'm begging for a handout. I will tell anyone that will listen NOT to EVER do business with this company. Jeff Renner was the finance manager that I dealt with specifically. I told him everything that I had been through and he added to the stress and disregard by making me repeatedly call and leave more messages than I can count. I'm currently on hold for over 20 minutes while he is "assisting" another customer. When this is over. I will NEVER spend another dollar with ANYTHING associated with BYERS MAZDA. They FINALLY answered to give me the same story as last month. I LITERALLY HATE THIS COMPANY NOW and pray that they get their KARMA for treating me like crap. AFTER they begged for my business. The kicker is they keep emailing and texting and calling to try to sell me another car after I JUST paid off this car. BLOOD SUCKING PREDATOR behavior. Way to do business.Don't let the false reviews fool you and Good luck. UPDATE. I wrote this review two hours ago. TIM WADDELL just called me to disrespect me with a belittling behavior and an even more entitled demeanor. Telling me that he was concerned with my negative review... NOT to speak about an actual resolution. Told me I must be unhappy and that I'm a bad person. Why???? Because I spoke the truth about how I was treated. He proceeded to get loud and obnoxious with me when I refused to talk about the review. He then spoke to me in an even worse tone that made this updated review necessary. He does not know me and had NO reason to treat a CUSTOMER like that knowing I have a LEGITIMATE issue that at this point has still NOT been resolved. All this over THEIR inability to communicate and understand that this has been an ongoing issue with many people in this specific establishment. I only spoke on MY exact experience. Is that not what makes this country so great???? Told me that he preferred that I not do business with them. I WOULD NEVER return to a business that has no integrity. He is supposed to be an example of the company that he represents. I never disrespected him or anyone. I just spoke the truth about my experience and this is what I get. You should be ashamed Mr. Waddell. I'm not unhappy with myself or my life. I'm unhappy that YOU choose to spend the first and ONLY time that you actually respond belittling and trying to demean me. The customer that YOUR company was pressing to do MORE business with after you already took my money and treated me horribly. Thank you and God Bless you sir. I'll pray for you because YOU seem like the person who is unhappy. Then had the nerve to play nice in the comments because they know the PUBLIC was reading while blocking my response to save face without having to take responsibility for the way they treated me in private. SMH. Good job BYERS MAZDA. Play nice but block my truthful comments. Telling me that the bank pays the GAP insurance. I know that but if you aren't responding to them OR me. They can't confirm the payoff to authorize my refund for the GAP insurance. Nobody cared about that REALITY. They only cared about the negative review that stems from NO ONE responding to my continuous messages and calls. When I FINALLY got someone today, NO RESPECT. Just wanted to give me a verbal lashing and tell me what they THINK is going on in MY life and try to discredit my character. DISAPPOINTING...How about train your employees to be respectful. Especially if they are decent people. THIS IS AMERICA RIGHT??? I guess censorship is alive and well. Write a friendly rebuttal and block me from this site like you did from your site while acting like you ACTUALLY resolved the issue. Which is still UNRESOLVED lol. God knows you shouldn't treat people this way. BBB here I come.

Timely and thorough The service was done timely and thoroughly. Thanks for the lowner car

Read at DealerRater

The staff is always fun and kind. That goes a long way for me Carson always greats me with a smile and soft voice. Sly is always ready to give a little good advise when asking for it. The rest of the staff is always nice and fun to interact with

Read at DealerRater

They lied to me about needed service to get out of paying for it Sales manager lied to me

Read at DealerRater

Well my new Subaru was actually a bit of a lemon...but Byers was exceptionally great at taking care of me, with swift delivery of a loaner, and home delivery of a different new Forester when it became available. The new-new car is doing just fine!

Very detailed and timely service.

A very nice place they kept me informed every day

Got some warranty work done on my car, and the service dept here was phenomenal. The communication was prompt and clear, and the customer service was unmatched. Highly recommend getting all your Subaru service needs done here.

I cannot stress enough how much I typically dislike having to take my car in for maintenance. After scheduling an appointment through the app I received a call from Brandon who, like a magical unicorn sent from above, made the entire process smooth and painless. He had everything ready for me when I dropped my car off and I was in and out with a courtesy vehicle within 10 minutes. He was quick to respond and tackled every annoyance I threw at him with the patience of a saint. I could not be any more pleased to have purchased a Subaru ... Read More

Full review text opened.

Google - Nov 5, 2026

I cannot stress enough how much I typically dislike having to take my car in for maintenance. After scheduling an appointment through the app I received a call from Brandon who, like a magical unicorn sent from above, made the entire process smooth and painless. He had everything ready for me when I dropped my car off and I was in and out with a courtesy vehicle within 10 minutes. He was quick to respond and tackled every annoyance I threw at him with the patience of a saint. I could not be any more pleased to have purchased a Subaru because every single employee I have dealt with at their dealership has been a pleasure to work with every step of the way!

I purchased a vehicle from this company last year and also purchased GAP insurance for my vehicle. Upon paying the vehicle off early I was supposed to receive my refund of the pro-rated amount that was not used. I am still fighting months later after completing my payments and my obligations to this dealership. It is their finance department that I have been fighting every day for weeks to get a resolution to this issue. All over a $600 refund due to me. I have spent weeks calling and leaving multiple messages daily. Even after speaking directly to multiple finance managers ... Read More

Full review text opened.

Yelp - Nov 5, 2026

I purchased a vehicle from this company last year and also purchased GAP insurance for my vehicle. Upon paying the vehicle off early I was supposed to receive my refund of the pro-rated amount that was not used. I am still fighting months later after completing my payments and my obligations to this dealership. It is their finance department that I have been fighting every day for weeks to get a resolution to this issue. All over a $600 refund due to me. I have spent weeks calling and leaving multiple messages daily. Even after speaking directly to multiple finance managers that have repeatedly transferred me to yet ANOTHER voicemail that never gets returned. I have never been lied to and disregarded before like this in my 49 years of living after being a respectful and compliant customer that made the mistake of paying off my vehicle early to try to save some money in a horrible economy only to be treated like I'm begging for a handout. I will tell anyone that will listen NOT to EVER do business with this company. Jeff Renner was the finance manager that I dealt with specifically. I told him everything that I had been through and he added to the stress and disregard by making me repeatedly call and leave more messages than I can count. I'm currently on hold for over 20 minutes while he is "assisting" another customer. When this is over. I will NEVER spend another dollar with ANYTHING associated with BYERS MAZDA. They FINALLY answered to give me the same story as last month. I LITERALLY HATE THIS COMPANY NOW and pray that they get their KARMA for treating me like crap. AFTER they begged for my business. The kicker is they keep emailing and texting and calling to try to sell me another car after I JUST paid off this car. BLOOD SUCKING PREDATOR behavior. Way to do business.Don't let the false reviews fool you and Good luck. UPDATE. I wrote this review two hours ago. TIM WADDELL just called me to disrespect me with a belittling behavior and an even more entitled demeanor. Telling me that he was concerned with my negative review... NOT to speak about an actual resolution. Told me I must be unhappy and that I'm a bad person. Why???? Because I spoke the truth about how I was treated. He proceeded to get loud and obnoxious with me when I refused to talk about the review. He then spoke to me in an even worse tone that made this updated review necessary. He does not know me and had NO reason to treat a CUSTOMER like that knowing I have a LEGITIMATE issue that at this point has still NOT been resolved. All this over THEIR inability to communicate and understand that this has been an ongoing issue with many people in this specific establishment. I only spoke on MY exact experience. Is that not what makes this country so great???? Told me that he preferred that I not do business with them. I WOULD NEVER return to a business that has no integrity. He is supposed to be an example of the company that he represents. I never disrespected him or anyone. I just spoke the truth about my experience and this is what I get. You should be ashamed Mr. Waddell. I'm not unhappy with myself or my life. I'm unhappy that YOU choose to spend the first and ONLY time that you actually respond belittling and trying to demean me. The customer that YOUR company was pressing to do MORE business with after you already took my money and treated me horribly. Thank you and God Bless you sir. I'll pray for you because YOU seem like the person who is unhappy. Then had the nerve to play nice in the comments because they know the PUBLIC was reading while blocking my response to save face without having to take responsibility for the way they treated me in private. SMH. Good job BYERS MAZDA. Play nice but block my truthful comments. Telling me that the bank pays the GAP insurance. I know that but if you aren't responding to them OR me. They can't confirm the payoff to authorize my refund for the GAP insurance. Nobody cared about that REALITY. They only cared about the negative review that stems from NO ONE responding to my continuous messages and calls. When I FINALLY got someone today, NO RESPECT. Just wanted to give me a verbal lashing and tell me what they THINK is going on in MY life and try to discredit my character. DISAPPOINTING...How about train your employees to be respectful. Especially if they are decent people. THIS IS AMERICA RIGHT??? I guess censorship is alive and well. Write a friendly rebuttal and block me from this site like you did from your site while acting like you ACTUALLY resolved the issue. Which is still UNRESOLVED lol. God knows you shouldn't treat people this way. BBB here I come.

Timely and thorough The service was done timely and thoroughly. Thanks for the lowner car

Read at DealerRater

The staff is always fun and kind. That goes a long way for me Carson always greats me with a smile and soft voice. Sly is always ready to give a little good advise when asking for it. The rest of the staff is always nice and fun to interact with

Read at DealerRater

They lied to me about needed service to get out of paying for it Sales manager lied to me

Read at DealerRater

Well my new Subaru was actually a bit of a lemon...but Byers was exceptionally great at taking care of me, with swift delivery of a loaner, and home delivery of a different new Forester when it became available. The new-new car is doing just fine!

Very detailed and timely service.

A very nice place they kept me informed every day

Got some warranty work done on my car, and the service dept here was phenomenal. The communication was prompt and clear, and the customer service was unmatched. Highly recommend getting all your Subaru service needs done here.

I cannot stress enough how much I typically dislike having to take my car in for maintenance. After scheduling an appointment through the app I received a call from Brandon who, like a magical unicorn sent from above, made the entire process smooth and painless. He had everything ready for me when I dropped my car off and I was in and out with a courtesy vehicle within 10 minutes. He was quick to respond and tackled every annoyance I threw at him with the patience of a saint. I could not be any more pleased to have purchased a Subaru ... Read More

Full review text opened.

Google - Nov 5, 2026

I cannot stress enough how much I typically dislike having to take my car in for maintenance. After scheduling an appointment through the app I received a call from Brandon who, like a magical unicorn sent from above, made the entire process smooth and painless. He had everything ready for me when I dropped my car off and I was in and out with a courtesy vehicle within 10 minutes. He was quick to respond and tackled every annoyance I threw at him with the patience of a saint. I could not be any more pleased to have purchased a Subaru because every single employee I have dealt with at their dealership has been a pleasure to work with every step of the way!

I purchased a vehicle from this company last year and also purchased GAP insurance for my vehicle. Upon paying the vehicle off early I was supposed to receive my refund of the pro-rated amount that was not used. I am still fighting months later after completing my payments and my obligations to this dealership. It is their finance department that I have been fighting every day for weeks to get a resolution to this issue. All over a $600 refund due to me. I have spent weeks calling and leaving multiple messages daily. Even after speaking directly to multiple finance managers ... Read More

Full review text opened.

Yelp - Nov 5, 2026

I purchased a vehicle from this company last year and also purchased GAP insurance for my vehicle. Upon paying the vehicle off early I was supposed to receive my refund of the pro-rated amount that was not used. I am still fighting months later after completing my payments and my obligations to this dealership. It is their finance department that I have been fighting every day for weeks to get a resolution to this issue. All over a $600 refund due to me. I have spent weeks calling and leaving multiple messages daily. Even after speaking directly to multiple finance managers that have repeatedly transferred me to yet ANOTHER voicemail that never gets returned. I have never been lied to and disregarded before like this in my 49 years of living after being a respectful and compliant customer that made the mistake of paying off my vehicle early to try to save some money in a horrible economy only to be treated like I'm begging for a handout. I will tell anyone that will listen NOT to EVER do business with this company. Jeff Renner was the finance manager that I dealt with specifically. I told him everything that I had been through and he added to the stress and disregard by making me repeatedly call and leave more messages than I can count. I'm currently on hold for over 20 minutes while he is "assisting" another customer. When this is over. I will NEVER spend another dollar with ANYTHING associated with BYERS MAZDA. They FINALLY answered to give me the same story as last month. I LITERALLY HATE THIS COMPANY NOW and pray that they get their KARMA for treating me like crap. AFTER they begged for my business. The kicker is they keep emailing and texting and calling to try to sell me another car after I JUST paid off this car. BLOOD SUCKING PREDATOR behavior. Way to do business.Don't let the false reviews fool you and Good luck. UPDATE. I wrote this review two hours ago. TIM WADDELL just called me to disrespect me with a belittling behavior and an even more entitled demeanor. Telling me that he was concerned with my negative review... NOT to speak about an actual resolution. Told me I must be unhappy and that I'm a bad person. Why???? Because I spoke the truth about how I was treated. He proceeded to get loud and obnoxious with me when I refused to talk about the review. He then spoke to me in an even worse tone that made this updated review necessary. He does not know me and had NO reason to treat a CUSTOMER like that knowing I have a LEGITIMATE issue that at this point has still NOT been resolved. All this over THEIR inability to communicate and understand that this has been an ongoing issue with many people in this specific establishment. I only spoke on MY exact experience. Is that not what makes this country so great???? Told me that he preferred that I not do business with them. I WOULD NEVER return to a business that has no integrity. He is supposed to be an example of the company that he represents. I never disrespected him or anyone. I just spoke the truth about my experience and this is what I get. You should be ashamed Mr. Waddell. I'm not unhappy with myself or my life. I'm unhappy that YOU choose to spend the first and ONLY time that you actually respond belittling and trying to demean me. The customer that YOUR company was pressing to do MORE business with after you already took my money and treated me horribly. Thank you and God Bless you sir. I'll pray for you because YOU seem like the person who is unhappy. Then had the nerve to play nice in the comments because they know the PUBLIC was reading while blocking my response to save face without having to take responsibility for the way they treated me in private. SMH. Good job BYERS MAZDA. Play nice but block my truthful comments. Telling me that the bank pays the GAP insurance. I know that but if you aren't responding to them OR me. They can't confirm the payoff to authorize my refund for the GAP insurance. Nobody cared about that REALITY. They only cared about the negative review that stems from NO ONE responding to my continuous messages and calls. When I FINALLY got someone today, NO RESPECT. Just wanted to give me a verbal lashing and tell me what they THINK is going on in MY life and try to discredit my character. DISAPPOINTING...How about train your employees to be respectful. Especially if they are decent people. THIS IS AMERICA RIGHT??? I guess censorship is alive and well. Write a friendly rebuttal and block me from this site like you did from your site while acting like you ACTUALLY resolved the issue. Which is still UNRESOLVED lol. God knows you shouldn't treat people this way. BBB here I come.

Timely and thorough The service was done timely and thoroughly. Thanks for the lowner car

Read at DealerRater

The staff is always fun and kind. That goes a long way for me Carson always greats me with a smile and soft voice. Sly is always ready to give a little good advise when asking for it. The rest of the staff is always nice and fun to interact with

Read at DealerRater

They lied to me about needed service to get out of paying for it Sales manager lied to me

Read at DealerRater

Well my new Subaru was actually a bit of a lemon...but Byers was exceptionally great at taking care of me, with swift delivery of a loaner, and home delivery of a different new Forester when it became available. The new-new car is doing just fine!

Very detailed and timely service.

A very nice place they kept me informed every day

Got some warranty work done on my car, and the service dept here was phenomenal. The communication was prompt and clear, and the customer service was unmatched. Highly recommend getting all your Subaru service needs done here.

I cannot stress enough how much I typically dislike having to take my car in for maintenance. After scheduling an appointment through the app I received a call from Brandon who, like a magical unicorn sent from above, made the entire process smooth and painless. He had everything ready for me when I dropped my car off and I was in and out with a courtesy vehicle within 10 minutes. He was quick to respond and tackled every annoyance I threw at him with the patience of a saint. I could not be any more pleased to have purchased a Subaru ... Read More

Full review text opened.

Google - Nov 5, 2026

I cannot stress enough how much I typically dislike having to take my car in for maintenance. After scheduling an appointment through the app I received a call from Brandon who, like a magical unicorn sent from above, made the entire process smooth and painless. He had everything ready for me when I dropped my car off and I was in and out with a courtesy vehicle within 10 minutes. He was quick to respond and tackled every annoyance I threw at him with the patience of a saint. I could not be any more pleased to have purchased a Subaru because every single employee I have dealt with at their dealership has been a pleasure to work with every step of the way!

I purchased a vehicle from this company last year and also purchased GAP insurance for my vehicle. Upon paying the vehicle off early I was supposed to receive my refund of the pro-rated amount that was not used. I am still fighting months later after completing my payments and my obligations to this dealership. It is their finance department that I have been fighting every day for weeks to get a resolution to this issue. All over a $600 refund due to me. I have spent weeks calling and leaving multiple messages daily. Even after speaking directly to multiple finance managers ... Read More

Full review text opened.

Yelp - Nov 5, 2026

I purchased a vehicle from this company last year and also purchased GAP insurance for my vehicle. Upon paying the vehicle off early I was supposed to receive my refund of the pro-rated amount that was not used. I am still fighting months later after completing my payments and my obligations to this dealership. It is their finance department that I have been fighting every day for weeks to get a resolution to this issue. All over a $600 refund due to me. I have spent weeks calling and leaving multiple messages daily. Even after speaking directly to multiple finance managers that have repeatedly transferred me to yet ANOTHER voicemail that never gets returned. I have never been lied to and disregarded before like this in my 49 years of living after being a respectful and compliant customer that made the mistake of paying off my vehicle early to try to save some money in a horrible economy only to be treated like I'm begging for a handout. I will tell anyone that will listen NOT to EVER do business with this company. Jeff Renner was the finance manager that I dealt with specifically. I told him everything that I had been through and he added to the stress and disregard by making me repeatedly call and leave more messages than I can count. I'm currently on hold for over 20 minutes while he is "assisting" another customer. When this is over. I will NEVER spend another dollar with ANYTHING associated with BYERS MAZDA. They FINALLY answered to give me the same story as last month. I LITERALLY HATE THIS COMPANY NOW and pray that they get their KARMA for treating me like crap. AFTER they begged for my business. The kicker is they keep emailing and texting and calling to try to sell me another car after I JUST paid off this car. BLOOD SUCKING PREDATOR behavior. Way to do business.Don't let the false reviews fool you and Good luck. UPDATE. I wrote this review two hours ago. TIM WADDELL just called me to disrespect me with a belittling behavior and an even more entitled demeanor. Telling me that he was concerned with my negative review... NOT to speak about an actual resolution. Told me I must be unhappy and that I'm a bad person. Why???? Because I spoke the truth about how I was treated. He proceeded to get loud and obnoxious with me when I refused to talk about the review. He then spoke to me in an even worse tone that made this updated review necessary. He does not know me and had NO reason to treat a CUSTOMER like that knowing I have a LEGITIMATE issue that at this point has still NOT been resolved. All this over THEIR inability to communicate and understand that this has been an ongoing issue with many people in this specific establishment. I only spoke on MY exact experience. Is that not what makes this country so great???? Told me that he preferred that I not do business with them. I WOULD NEVER return to a business that has no integrity. He is supposed to be an example of the company that he represents. I never disrespected him or anyone. I just spoke the truth about my experience and this is what I get. You should be ashamed Mr. Waddell. I'm not unhappy with myself or my life. I'm unhappy that YOU choose to spend the first and ONLY time that you actually respond belittling and trying to demean me. The customer that YOUR company was pressing to do MORE business with after you already took my money and treated me horribly. Thank you and God Bless you sir. I'll pray for you because YOU seem like the person who is unhappy. Then had the nerve to play nice in the comments because they know the PUBLIC was reading while blocking my response to save face without having to take responsibility for the way they treated me in private. SMH. Good job BYERS MAZDA. Play nice but block my truthful comments. Telling me that the bank pays the GAP insurance. I know that but if you aren't responding to them OR me. They can't confirm the payoff to authorize my refund for the GAP insurance. Nobody cared about that REALITY. They only cared about the negative review that stems from NO ONE responding to my continuous messages and calls. When I FINALLY got someone today, NO RESPECT. Just wanted to give me a verbal lashing and tell me what they THINK is going on in MY life and try to discredit my character. DISAPPOINTING...How about train your employees to be respectful. Especially if they are decent people. THIS IS AMERICA RIGHT??? I guess censorship is alive and well. Write a friendly rebuttal and block me from this site like you did from your site while acting like you ACTUALLY resolved the issue. Which is still UNRESOLVED lol. God knows you shouldn't treat people this way. BBB here I come.

Timely and thorough The service was done timely and thoroughly. Thanks for the lowner car

Read at DealerRater

The staff is always fun and kind. That goes a long way for me Carson always greats me with a smile and soft voice. Sly is always ready to give a little good advise when asking for it. The rest of the staff is always nice and fun to interact with

Read at DealerRater

They lied to me about needed service to get out of paying for it Sales manager lied to me

Read at DealerRater

Well my new Subaru was actually a bit of a lemon...but Byers was exceptionally great at taking care of me, with swift delivery of a loaner, and home delivery of a different new Forester when it became available. The new-new car is doing just fine!

Very detailed and timely service.

A very nice place they kept me informed every day

Got some warranty work done on my car, and the service dept here was phenomenal. The communication was prompt and clear, and the customer service was unmatched. Highly recommend getting all your Subaru service needs done here.

I cannot stress enough how much I typically dislike having to take my car in for maintenance. After scheduling an appointment through the app I received a call from Brandon who, like a magical unicorn sent from above, made the entire process smooth and painless. He had everything ready for me when I dropped my car off and I was in and out with a courtesy vehicle within 10 minutes. He was quick to respond and tackled every annoyance I threw at him with the patience of a saint. I could not be any more pleased to have purchased a Subaru ... Read More

Full review text opened.

Google - Nov 5, 2026

I cannot stress enough how much I typically dislike having to take my car in for maintenance. After scheduling an appointment through the app I received a call from Brandon who, like a magical unicorn sent from above, made the entire process smooth and painless. He had everything ready for me when I dropped my car off and I was in and out with a courtesy vehicle within 10 minutes. He was quick to respond and tackled every annoyance I threw at him with the patience of a saint. I could not be any more pleased to have purchased a Subaru because every single employee I have dealt with at their dealership has been a pleasure to work with every step of the way!

I purchased a vehicle from this company last year and also purchased GAP insurance for my vehicle. Upon paying the vehicle off early I was supposed to receive my refund of the pro-rated amount that was not used. I am still fighting months later after completing my payments and my obligations to this dealership. It is their finance department that I have been fighting every day for weeks to get a resolution to this issue. All over a $600 refund due to me. I have spent weeks calling and leaving multiple messages daily. Even after speaking directly to multiple finance managers ... Read More

Full review text opened.

Yelp - Nov 5, 2026

I purchased a vehicle from this company last year and also purchased GAP insurance for my vehicle. Upon paying the vehicle off early I was supposed to receive my refund of the pro-rated amount that was not used. I am still fighting months later after completing my payments and my obligations to this dealership. It is their finance department that I have been fighting every day for weeks to get a resolution to this issue. All over a $600 refund due to me. I have spent weeks calling and leaving multiple messages daily. Even after speaking directly to multiple finance managers that have repeatedly transferred me to yet ANOTHER voicemail that never gets returned. I have never been lied to and disregarded before like this in my 49 years of living after being a respectful and compliant customer that made the mistake of paying off my vehicle early to try to save some money in a horrible economy only to be treated like I'm begging for a handout. I will tell anyone that will listen NOT to EVER do business with this company. Jeff Renner was the finance manager that I dealt with specifically. I told him everything that I had been through and he added to the stress and disregard by making me repeatedly call and leave more messages than I can count. I'm currently on hold for over 20 minutes while he is "assisting" another customer. When this is over. I will NEVER spend another dollar with ANYTHING associated with BYERS MAZDA. They FINALLY answered to give me the same story as last month. I LITERALLY HATE THIS COMPANY NOW and pray that they get their KARMA for treating me like crap. AFTER they begged for my business. The kicker is they keep emailing and texting and calling to try to sell me another car after I JUST paid off this car. BLOOD SUCKING PREDATOR behavior. Way to do business.Don't let the false reviews fool you and Good luck. UPDATE. I wrote this review two hours ago. TIM WADDELL just called me to disrespect me with a belittling behavior and an even more entitled demeanor. Telling me that he was concerned with my negative review... NOT to speak about an actual resolution. Told me I must be unhappy and that I'm a bad person. Why???? Because I spoke the truth about how I was treated. He proceeded to get loud and obnoxious with me when I refused to talk about the review. He then spoke to me in an even worse tone that made this updated review necessary. He does not know me and had NO reason to treat a CUSTOMER like that knowing I have a LEGITIMATE issue that at this point has still NOT been resolved. All this over THEIR inability to communicate and understand that this has been an ongoing issue with many people in this specific establishment. I only spoke on MY exact experience. Is that not what makes this country so great???? Told me that he preferred that I not do business with them. I WOULD NEVER return to a business that has no integrity. He is supposed to be an example of the company that he represents. I never disrespected him or anyone. I just spoke the truth about my experience and this is what I get. You should be ashamed Mr. Waddell. I'm not unhappy with myself or my life. I'm unhappy that YOU choose to spend the first and ONLY time that you actually respond belittling and trying to demean me. The customer that YOUR company was pressing to do MORE business with after you already took my money and treated me horribly. Thank you and God Bless you sir. I'll pray for you because YOU seem like the person who is unhappy. Then had the nerve to play nice in the comments because they know the PUBLIC was reading while blocking my response to save face without having to take responsibility for the way they treated me in private. SMH. Good job BYERS MAZDA. Play nice but block my truthful comments. Telling me that the bank pays the GAP insurance. I know that but if you aren't responding to them OR me. They can't confirm the payoff to authorize my refund for the GAP insurance. Nobody cared about that REALITY. They only cared about the negative review that stems from NO ONE responding to my continuous messages and calls. When I FINALLY got someone today, NO RESPECT. Just wanted to give me a verbal lashing and tell me what they THINK is going on in MY life and try to discredit my character. DISAPPOINTING...How about train your employees to be respectful. Especially if they are decent people. THIS IS AMERICA RIGHT??? I guess censorship is alive and well. Write a friendly rebuttal and block me from this site like you did from your site while acting like you ACTUALLY resolved the issue. Which is still UNRESOLVED lol. God knows you shouldn't treat people this way. BBB here I come.

Timely and thorough The service was done timely and thoroughly. Thanks for the lowner car

Read at DealerRater

The staff is always fun and kind. That goes a long way for me Carson always greats me with a smile and soft voice. Sly is always ready to give a little good advise when asking for it. The rest of the staff is always nice and fun to interact with

Read at DealerRater

They lied to me about needed service to get out of paying for it Sales manager lied to me

Read at DealerRater

Well my new Subaru was actually a bit of a lemon...but Byers was exceptionally great at taking care of me, with swift delivery of a loaner, and home delivery of a different new Forester when it became available. The new-new car is doing just fine!

Very detailed and timely service.

A very nice place they kept me informed every day

Got some warranty work done on my car, and the service dept here was phenomenal. The communication was prompt and clear, and the customer service was unmatched. Highly recommend getting all your Subaru service needs done here.

I cannot stress enough how much I typically dislike having to take my car in for maintenance. After scheduling an appointment through the app I received a call from Brandon who, like a magical unicorn sent from above, made the entire process smooth and painless. He had everything ready for me when I dropped my car off and I was in and out with a courtesy vehicle within 10 minutes. He was quick to respond and tackled every annoyance I threw at him with the patience of a saint. I could not be any more pleased to have purchased a Subaru ... Read More

Full review text opened.

Google - Nov 5, 2026

I cannot stress enough how much I typically dislike having to take my car in for maintenance. After scheduling an appointment through the app I received a call from Brandon who, like a magical unicorn sent from above, made the entire process smooth and painless. He had everything ready for me when I dropped my car off and I was in and out with a courtesy vehicle within 10 minutes. He was quick to respond and tackled every annoyance I threw at him with the patience of a saint. I could not be any more pleased to have purchased a Subaru because every single employee I have dealt with at their dealership has been a pleasure to work with every step of the way!

I purchased a vehicle from this company last year and also purchased GAP insurance for my vehicle. Upon paying the vehicle off early I was supposed to receive my refund of the pro-rated amount that was not used. I am still fighting months later after completing my payments and my obligations to this dealership. It is their finance department that I have been fighting every day for weeks to get a resolution to this issue. All over a $600 refund due to me. I have spent weeks calling and leaving multiple messages daily. Even after speaking directly to multiple finance managers ... Read More

Full review text opened.

Yelp - Nov 5, 2026

I purchased a vehicle from this company last year and also purchased GAP insurance for my vehicle. Upon paying the vehicle off early I was supposed to receive my refund of the pro-rated amount that was not used. I am still fighting months later after completing my payments and my obligations to this dealership. It is their finance department that I have been fighting every day for weeks to get a resolution to this issue. All over a $600 refund due to me. I have spent weeks calling and leaving multiple messages daily. Even after speaking directly to multiple finance managers that have repeatedly transferred me to yet ANOTHER voicemail that never gets returned. I have never been lied to and disregarded before like this in my 49 years of living after being a respectful and compliant customer that made the mistake of paying off my vehicle early to try to save some money in a horrible economy only to be treated like I'm begging for a handout. I will tell anyone that will listen NOT to EVER do business with this company. Jeff Renner was the finance manager that I dealt with specifically. I told him everything that I had been through and he added to the stress and disregard by making me repeatedly call and leave more messages than I can count. I'm currently on hold for over 20 minutes while he is "assisting" another customer. When this is over. I will NEVER spend another dollar with ANYTHING associated with BYERS MAZDA. They FINALLY answered to give me the same story as last month. I LITERALLY HATE THIS COMPANY NOW and pray that they get their KARMA for treating me like crap. AFTER they begged for my business. The kicker is they keep emailing and texting and calling to try to sell me another car after I JUST paid off this car. BLOOD SUCKING PREDATOR behavior. Way to do business.Don't let the false reviews fool you and Good luck. UPDATE. I wrote this review two hours ago. TIM WADDELL just called me to disrespect me with a belittling behavior and an even more entitled demeanor. Telling me that he was concerned with my negative review... NOT to speak about an actual resolution. Told me I must be unhappy and that I'm a bad person. Why???? Because I spoke the truth about how I was treated. He proceeded to get loud and obnoxious with me when I refused to talk about the review. He then spoke to me in an even worse tone that made this updated review necessary. He does not know me and had NO reason to treat a CUSTOMER like that knowing I have a LEGITIMATE issue that at this point has still NOT been resolved. All this over THEIR inability to communicate and understand that this has been an ongoing issue with many people in this specific establishment. I only spoke on MY exact experience. Is that not what makes this country so great???? Told me that he preferred that I not do business with them. I WOULD NEVER return to a business that has no integrity. He is supposed to be an example of the company that he represents. I never disrespected him or anyone. I just spoke the truth about my experience and this is what I get. You should be ashamed Mr. Waddell. I'm not unhappy with myself or my life. I'm unhappy that YOU choose to spend the first and ONLY time that you actually respond belittling and trying to demean me. The customer that YOUR company was pressing to do MORE business with after you already took my money and treated me horribly. Thank you and God Bless you sir. I'll pray for you because YOU seem like the person who is unhappy. Then had the nerve to play nice in the comments because they know the PUBLIC was reading while blocking my response to save face without having to take responsibility for the way they treated me in private. SMH. Good job BYERS MAZDA. Play nice but block my truthful comments. Telling me that the bank pays the GAP insurance. I know that but if you aren't responding to them OR me. They can't confirm the payoff to authorize my refund for the GAP insurance. Nobody cared about that REALITY. They only cared about the negative review that stems from NO ONE responding to my continuous messages and calls. When I FINALLY got someone today, NO RESPECT. Just wanted to give me a verbal lashing and tell me what they THINK is going on in MY life and try to discredit my character. DISAPPOINTING...How about train your employees to be respectful. Especially if they are decent people. THIS IS AMERICA RIGHT??? I guess censorship is alive and well. Write a friendly rebuttal and block me from this site like you did from your site while acting like you ACTUALLY resolved the issue. Which is still UNRESOLVED lol. God knows you shouldn't treat people this way. BBB here I come.

Timely and thorough The service was done timely and thoroughly. Thanks for the lowner car

Read at DealerRater

The staff is always fun and kind. That goes a long way for me Carson always greats me with a smile and soft voice. Sly is always ready to give a little good advise when asking for it. The rest of the staff is always nice and fun to interact with

Read at DealerRater

They lied to me about needed service to get out of paying for it Sales manager lied to me

Read at DealerRater

Well my new Subaru was actually a bit of a lemon...but Byers was exceptionally great at taking care of me, with swift delivery of a loaner, and home delivery of a different new Forester when it became available. The new-new car is doing just fine!

Very detailed and timely service.

A very nice place they kept me informed every day

Got some warranty work done on my car, and the service dept here was phenomenal. The communication was prompt and clear, and the customer service was unmatched. Highly recommend getting all your Subaru service needs done here.

I cannot stress enough how much I typically dislike having to take my car in for maintenance. After scheduling an appointment through the app I received a call from Brandon who, like a magical unicorn sent from above, made the entire process smooth and painless. He had everything ready for me when I dropped my car off and I was in and out with a courtesy vehicle within 10 minutes. He was quick to respond and tackled every annoyance I threw at him with the patience of a saint. I could not be any more pleased to have purchased a Subaru ... Read More

Full review text opened.

Google - Nov 5, 2026

I cannot stress enough how much I typically dislike having to take my car in for maintenance. After scheduling an appointment through the app I received a call from Brandon who, like a magical unicorn sent from above, made the entire process smooth and painless. He had everything ready for me when I dropped my car off and I was in and out with a courtesy vehicle within 10 minutes. He was quick to respond and tackled every annoyance I threw at him with the patience of a saint. I could not be any more pleased to have purchased a Subaru because every single employee I have dealt with at their dealership has been a pleasure to work with every step of the way!

I purchased a vehicle from this company last year and also purchased GAP insurance for my vehicle. Upon paying the vehicle off early I was supposed to receive my refund of the pro-rated amount that was not used. I am still fighting months later after completing my payments and my obligations to this dealership. It is their finance department that I have been fighting every day for weeks to get a resolution to this issue. All over a $600 refund due to me. I have spent weeks calling and leaving multiple messages daily. Even after speaking directly to multiple finance managers ... Read More

Full review text opened.

Yelp - Nov 5, 2026

I purchased a vehicle from this company last year and also purchased GAP insurance for my vehicle. Upon paying the vehicle off early I was supposed to receive my refund of the pro-rated amount that was not used. I am still fighting months later after completing my payments and my obligations to this dealership. It is their finance department that I have been fighting every day for weeks to get a resolution to this issue. All over a $600 refund due to me. I have spent weeks calling and leaving multiple messages daily. Even after speaking directly to multiple finance managers that have repeatedly transferred me to yet ANOTHER voicemail that never gets returned. I have never been lied to and disregarded before like this in my 49 years of living after being a respectful and compliant customer that made the mistake of paying off my vehicle early to try to save some money in a horrible economy only to be treated like I'm begging for a handout. I will tell anyone that will listen NOT to EVER do business with this company. Jeff Renner was the finance manager that I dealt with specifically. I told him everything that I had been through and he added to the stress and disregard by making me repeatedly call and leave more messages than I can count. I'm currently on hold for over 20 minutes while he is "assisting" another customer. When this is over. I will NEVER spend another dollar with ANYTHING associated with BYERS MAZDA. They FINALLY answered to give me the same story as last month. I LITERALLY HATE THIS COMPANY NOW and pray that they get their KARMA for treating me like crap. AFTER they begged for my business. The kicker is they keep emailing and texting and calling to try to sell me another car after I JUST paid off this car. BLOOD SUCKING PREDATOR behavior. Way to do business.Don't let the false reviews fool you and Good luck. UPDATE. I wrote this review two hours ago. TIM WADDELL just called me to disrespect me with a belittling behavior and an even more entitled demeanor. Telling me that he was concerned with my negative review... NOT to speak about an actual resolution. Told me I must be unhappy and that I'm a bad person. Why???? Because I spoke the truth about how I was treated. He proceeded to get loud and obnoxious with me when I refused to talk about the review. He then spoke to me in an even worse tone that made this updated review necessary. He does not know me and had NO reason to treat a CUSTOMER like that knowing I have a LEGITIMATE issue that at this point has still NOT been resolved. All this over THEIR inability to communicate and understand that this has been an ongoing issue with many people in this specific establishment. I only spoke on MY exact experience. Is that not what makes this country so great???? Told me that he preferred that I not do business with them. I WOULD NEVER return to a business that has no integrity. He is supposed to be an example of the company that he represents. I never disrespected him or anyone. I just spoke the truth about my experience and this is what I get. You should be ashamed Mr. Waddell. I'm not unhappy with myself or my life. I'm unhappy that YOU choose to spend the first and ONLY time that you actually respond belittling and trying to demean me. The customer that YOUR company was pressing to do MORE business with after you already took my money and treated me horribly. Thank you and God Bless you sir. I'll pray for you because YOU seem like the person who is unhappy. Then had the nerve to play nice in the comments because they know the PUBLIC was reading while blocking my response to save face without having to take responsibility for the way they treated me in private. SMH. Good job BYERS MAZDA. Play nice but block my truthful comments. Telling me that the bank pays the GAP insurance. I know that but if you aren't responding to them OR me. They can't confirm the payoff to authorize my refund for the GAP insurance. Nobody cared about that REALITY. They only cared about the negative review that stems from NO ONE responding to my continuous messages and calls. When I FINALLY got someone today, NO RESPECT. Just wanted to give me a verbal lashing and tell me what they THINK is going on in MY life and try to discredit my character. DISAPPOINTING...How about train your employees to be respectful. Especially if they are decent people. THIS IS AMERICA RIGHT??? I guess censorship is alive and well. Write a friendly rebuttal and block me from this site like you did from your site while acting like you ACTUALLY resolved the issue. Which is still UNRESOLVED lol. God knows you shouldn't treat people this way. BBB here I come.

Timely and thorough The service was done timely and thoroughly. Thanks for the lowner car

Read at DealerRater

The staff is always fun and kind. That goes a long way for me Carson always greats me with a smile and soft voice. Sly is always ready to give a little good advise when asking for it. The rest of the staff is always nice and fun to interact with

Read at DealerRater

They lied to me about needed service to get out of paying for it Sales manager lied to me

Read at DealerRater

Well my new Subaru was actually a bit of a lemon...but Byers was exceptionally great at taking care of me, with swift delivery of a loaner, and home delivery of a different new Forester when it became available. The new-new car is doing just fine!

Very detailed and timely service.

A very nice place they kept me informed every day

Got some warranty work done on my car, and the service dept here was phenomenal. The communication was prompt and clear, and the customer service was unmatched. Highly recommend getting all your Subaru service needs done here.

I cannot stress enough how much I typically dislike having to take my car in for maintenance. After scheduling an appointment through the app I received a call from Brandon who, like a magical unicorn sent from above, made the entire process smooth and painless. He had everything ready for me when I dropped my car off and I was in and out with a courtesy vehicle within 10 minutes. He was quick to respond and tackled every annoyance I threw at him with the patience of a saint. I could not be any more pleased to have purchased a Subaru ... Read More

Full review text opened.

Google - Nov 5, 2026

I cannot stress enough how much I typically dislike having to take my car in for maintenance. After scheduling an appointment through the app I received a call from Brandon who, like a magical unicorn sent from above, made the entire process smooth and painless. He had everything ready for me when I dropped my car off and I was in and out with a courtesy vehicle within 10 minutes. He was quick to respond and tackled every annoyance I threw at him with the patience of a saint. I could not be any more pleased to have purchased a Subaru because every single employee I have dealt with at their dealership has been a pleasure to work with every step of the way!

I purchased a vehicle from this company last year and also purchased GAP insurance for my vehicle. Upon paying the vehicle off early I was supposed to receive my refund of the pro-rated amount that was not used. I am still fighting months later after completing my payments and my obligations to this dealership. It is their finance department that I have been fighting every day for weeks to get a resolution to this issue. All over a $600 refund due to me. I have spent weeks calling and leaving multiple messages daily. Even after speaking directly to multiple finance managers ... Read More

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Yelp - Nov 5, 2026

I purchased a vehicle from this company last year and also purchased GAP insurance for my vehicle. Upon paying the vehicle off early I was supposed to receive my refund of the pro-rated amount that was not used. I am still fighting months later after completing my payments and my obligations to this dealership. It is their finance department that I have been fighting every day for weeks to get a resolution to this issue. All over a $600 refund due to me. I have spent weeks calling and leaving multiple messages daily. Even after speaking directly to multiple finance managers that have repeatedly transferred me to yet ANOTHER voicemail that never gets returned. I have never been lied to and disregarded before like this in my 49 years of living after being a respectful and compliant customer that made the mistake of paying off my vehicle early to try to save some money in a horrible economy only to be treated like I'm begging for a handout. I will tell anyone that will listen NOT to EVER do business with this company. Jeff Renner was the finance manager that I dealt with specifically. I told him everything that I had been through and he added to the stress and disregard by making me repeatedly call and leave more messages than I can count. I'm currently on hold for over 20 minutes while he is "assisting" another customer. When this is over. I will NEVER spend another dollar with ANYTHING associated with BYERS MAZDA. They FINALLY answered to give me the same story as last month. I LITERALLY HATE THIS COMPANY NOW and pray that they get their KARMA for treating me like crap. AFTER they begged for my business. The kicker is they keep emailing and texting and calling to try to sell me another car after I JUST paid off this car. BLOOD SUCKING PREDATOR behavior. Way to do business.Don't let the false reviews fool you and Good luck. UPDATE. I wrote this review two hours ago. TIM WADDELL just called me to disrespect me with a belittling behavior and an even more entitled demeanor. Telling me that he was concerned with my negative review... NOT to speak about an actual resolution. Told me I must be unhappy and that I'm a bad person. Why???? Because I spoke the truth about how I was treated. He proceeded to get loud and obnoxious with me when I refused to talk about the review. He then spoke to me in an even worse tone that made this updated review necessary. He does not know me and had NO reason to treat a CUSTOMER like that knowing I have a LEGITIMATE issue that at this point has still NOT been resolved. All this over THEIR inability to communicate and understand that this has been an ongoing issue with many people in this specific establishment. I only spoke on MY exact experience. Is that not what makes this country so great???? Told me that he preferred that I not do business with them. I WOULD NEVER return to a business that has no integrity. He is supposed to be an example of the company that he represents. I never disrespected him or anyone. I just spoke the truth about my experience and this is what I get. You should be ashamed Mr. Waddell. I'm not unhappy with myself or my life. I'm unhappy that YOU choose to spend the first and ONLY time that you actually respond belittling and trying to demean me. The customer that YOUR company was pressing to do MORE business with after you already took my money and treated me horribly. Thank you and God Bless you sir. I'll pray for you because YOU seem like the person who is unhappy. Then had the nerve to play nice in the comments because they know the PUBLIC was reading while blocking my response to save face without having to take responsibility for the way they treated me in private. SMH. Good job BYERS MAZDA. Play nice but block my truthful comments. Telling me that the bank pays the GAP insurance. I know that but if you aren't responding to them OR me. They can't confirm the payoff to authorize my refund for the GAP insurance. Nobody cared about that REALITY. They only cared about the negative review that stems from NO ONE responding to my continuous messages and calls. When I FINALLY got someone today, NO RESPECT. Just wanted to give me a verbal lashing and tell me what they THINK is going on in MY life and try to discredit my character. DISAPPOINTING...How about train your employees to be respectful. Especially if they are decent people. THIS IS AMERICA RIGHT??? I guess censorship is alive and well. Write a friendly rebuttal and block me from this site like you did from your site while acting like you ACTUALLY resolved the issue. Which is still UNRESOLVED lol. God knows you shouldn't treat people this way. BBB here I come.

Timely and thorough The service was done timely and thoroughly. Thanks for the lowner car

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The staff is always fun and kind. That goes a long way for me Carson always greats me with a smile and soft voice. Sly is always ready to give a little good advise when asking for it. The rest of the staff is always nice and fun to interact with

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They lied to me about needed service to get out of paying for it Sales manager lied to me

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