Was traveling out of town and the shifter handle broke. Stopped in without appointment explained situation. They promptly looked at the issue ordered the parts and when they came in called me back to swing by no appointment again, fixed the problem and I was out the door and back on the road. So thankful to Trisha for all her help.

Will not go anywhere else but here. John Zach and the entire crew are 5 star front to back.

I’d recommend Byers to anyone I know in the market for a Subaru. Luke Erwin from sales and John from management were knowledgeable, helpful and reasonable through test drives and negotiation. Roy in financing was considerate and did not rush me through the financing process. I visited five other dealerships before purchasing my car with Byers. Their respectful approach to conversations made a major impact on my decision to do business with them.

Byers Ford is an exceptional place to buy a vehicle and to get one serviced. Sales side is no pressure and very accommodating, the service side is thorough and an experience anyone would want in getting service performed. Thank you Byers Ford, you have earned a customer for life, I will recommend my entire family and friends to you as well.

Folks were competent and good listeners as we described our wants for a new vehicle. No pressure sales for either the vehicle or extended warranty.

Read at DealerRater

Took care of a problem I had to my satisfaction. In on time out very quickly .

Read at DealerRater

Buyer Beware! First and foremost, I wish I could leave two separate reviews: one for Jeff, the finance manager, and one for the sales staff. Jeff would easily earn five stars. He was genuinely kind, professional, and an absolute pleasure to work with. Unfortunately, the same cannot be said for the sales team. Brett, here’s that review you were so eager for. I accompanied my grandfather to purchase a 2023 Ford Escape. The vehicle needed a starter, which the dealership did replace before we drove it off the lot. We appreciated that. However, just nine days after bringing the vehicle ... Read More

Full review text opened.

Google - Oct 19, 2026

Buyer Beware! First and foremost, I wish I could leave two separate reviews: one for Jeff, the finance manager, and one for the sales staff. Jeff would easily earn five stars. He was genuinely kind, professional, and an absolute pleasure to work with. Unfortunately, the same cannot be said for the sales team. Brett, here’s that review you were so eager for. I accompanied my grandfather to purchase a 2023 Ford Escape. The vehicle needed a starter, which the dealership did replace before we drove it off the lot. We appreciated that. However, just nine days after bringing the vehicle home, the check engine light came on. My grandfather called me and said, “I think I bought a lemon.” My first call was to Brett. His immediate response? “Did you buy the warranty?” No, we did not. We made the decision to purchase the warranty separately because financing through the dealership increased the interest rate by nearly eight percentage points. To make matters worse, we now have to wait 30 days before the warranty we did purchase can be used. Brett then offered, “I mean, I guess I could call service in the morning. But there will be money involved.” He promised to call me the following morning. Rather than sit around waiting, I took the vehicle to AutoZone at 8 p.m. Thursday for a diagnostic scan. The results came back quickly: a leaking vapor canister purge valve. The cost of the part? A whopping $33.99. Brett did call the next morning. I explained the diagnostic results and the inexpensive repair needed. He confirmed what I had already suspected: the dealership had no intention of making this right. So I escalated the issue to the sales manager. The sales manager’s solution? “I guess we can give you $30 in gas to make up for it.” Excuse me, what exactly does that accomplish? How does offering $30 in gas fix a vehicle that developed a problem nine days after purchase? And in today’s economy, it barely covers a tank of gas anyway. I certainly wasn’t going to make my grandfather drive 25 minutes back to the dealership for an offer that did absolutely nothing to resolve the actual issue. Here is what I told the sales staff, and I stand by it: I could understand a dealership being hesitant to cover a repair if we were talking about a $900 part. But we weren’t. We were talking about a $34 part. Thirty-four dollars. That is all it would have taken to demonstrate some accountability, stand behind the vehicle they sold, and preserve a customer’s trust. Instead, they chose to argue over a negligible amount of money, offer an irrelevant consolation prize, and leave an elderly customer to deal with a problem that surfaced barely a week after purchasing a vehicle from them. The irony is that this situation could have been resolved with minimal effort and virtually no financial impact to the dealership. Instead, their response turned a small repair into a thoroughly disappointing customer experience. Jeff deserves recognition for being professional and personable. Unfortunately, one great employee cannot make up for a sales team that seems more interested in avoiding responsibility than building customer relationships. My advice to anyone considering buying here: proceed with caution. Ask questions, get everything in writing, and do not assume the dealership will stand behind the vehicle once the paperwork is signed. A $34 repair would have cost them very little. Losing a customer’s trust cost them far more.The

The car has had a defect since day one of purchase. Still has not been fixed repeatedly. Service manager refuses to contact me.

Read at DealerRater

Wondered in to look at trucks. Quincy came up to me. I thought he was a personable guy and came back for a truck.

Read at DealerRater

Was traveling out of town and the shifter handle broke. Stopped in without appointment explained situation. They promptly looked at the issue ordered the parts and when they came in called me back to swing by no appointment again, fixed the problem and I was out the door and back on the road. So thankful to Trisha for all her help.

Will not go anywhere else but here. John Zach and the entire crew are 5 star front to back.

I’d recommend Byers to anyone I know in the market for a Subaru. Luke Erwin from sales and John from management were knowledgeable, helpful and reasonable through test drives and negotiation. Roy in financing was considerate and did not rush me through the financing process. I visited five other dealerships before purchasing my car with Byers. Their respectful approach to conversations made a major impact on my decision to do business with them.

Byers Ford is an exceptional place to buy a vehicle and to get one serviced. Sales side is no pressure and very accommodating, the service side is thorough and an experience anyone would want in getting service performed. Thank you Byers Ford, you have earned a customer for life, I will recommend my entire family and friends to you as well.

Folks were competent and good listeners as we described our wants for a new vehicle. No pressure sales for either the vehicle or extended warranty.

Read at DealerRater

Took care of a problem I had to my satisfaction. In on time out very quickly .

Read at DealerRater

Buyer Beware! First and foremost, I wish I could leave two separate reviews: one for Jeff, the finance manager, and one for the sales staff. Jeff would easily earn five stars. He was genuinely kind, professional, and an absolute pleasure to work with. Unfortunately, the same cannot be said for the sales team. Brett, here’s that review you were so eager for. I accompanied my grandfather to purchase a 2023 Ford Escape. The vehicle needed a starter, which the dealership did replace before we drove it off the lot. We appreciated that. However, just nine days after bringing the vehicle ... Read More

Full review text opened.

Google - Oct 19, 2026

Buyer Beware! First and foremost, I wish I could leave two separate reviews: one for Jeff, the finance manager, and one for the sales staff. Jeff would easily earn five stars. He was genuinely kind, professional, and an absolute pleasure to work with. Unfortunately, the same cannot be said for the sales team. Brett, here’s that review you were so eager for. I accompanied my grandfather to purchase a 2023 Ford Escape. The vehicle needed a starter, which the dealership did replace before we drove it off the lot. We appreciated that. However, just nine days after bringing the vehicle home, the check engine light came on. My grandfather called me and said, “I think I bought a lemon.” My first call was to Brett. His immediate response? “Did you buy the warranty?” No, we did not. We made the decision to purchase the warranty separately because financing through the dealership increased the interest rate by nearly eight percentage points. To make matters worse, we now have to wait 30 days before the warranty we did purchase can be used. Brett then offered, “I mean, I guess I could call service in the morning. But there will be money involved.” He promised to call me the following morning. Rather than sit around waiting, I took the vehicle to AutoZone at 8 p.m. Thursday for a diagnostic scan. The results came back quickly: a leaking vapor canister purge valve. The cost of the part? A whopping $33.99. Brett did call the next morning. I explained the diagnostic results and the inexpensive repair needed. He confirmed what I had already suspected: the dealership had no intention of making this right. So I escalated the issue to the sales manager. The sales manager’s solution? “I guess we can give you $30 in gas to make up for it.” Excuse me, what exactly does that accomplish? How does offering $30 in gas fix a vehicle that developed a problem nine days after purchase? And in today’s economy, it barely covers a tank of gas anyway. I certainly wasn’t going to make my grandfather drive 25 minutes back to the dealership for an offer that did absolutely nothing to resolve the actual issue. Here is what I told the sales staff, and I stand by it: I could understand a dealership being hesitant to cover a repair if we were talking about a $900 part. But we weren’t. We were talking about a $34 part. Thirty-four dollars. That is all it would have taken to demonstrate some accountability, stand behind the vehicle they sold, and preserve a customer’s trust. Instead, they chose to argue over a negligible amount of money, offer an irrelevant consolation prize, and leave an elderly customer to deal with a problem that surfaced barely a week after purchasing a vehicle from them. The irony is that this situation could have been resolved with minimal effort and virtually no financial impact to the dealership. Instead, their response turned a small repair into a thoroughly disappointing customer experience. Jeff deserves recognition for being professional and personable. Unfortunately, one great employee cannot make up for a sales team that seems more interested in avoiding responsibility than building customer relationships. My advice to anyone considering buying here: proceed with caution. Ask questions, get everything in writing, and do not assume the dealership will stand behind the vehicle once the paperwork is signed. A $34 repair would have cost them very little. Losing a customer’s trust cost them far more.The

The car has had a defect since day one of purchase. Still has not been fixed repeatedly. Service manager refuses to contact me.

Read at DealerRater

Wondered in to look at trucks. Quincy came up to me. I thought he was a personable guy and came back for a truck.

Read at DealerRater

Was traveling out of town and the shifter handle broke. Stopped in without appointment explained situation. They promptly looked at the issue ordered the parts and when they came in called me back to swing by no appointment again, fixed the problem and I was out the door and back on the road. So thankful to Trisha for all her help.

Will not go anywhere else but here. John Zach and the entire crew are 5 star front to back.

I’d recommend Byers to anyone I know in the market for a Subaru. Luke Erwin from sales and John from management were knowledgeable, helpful and reasonable through test drives and negotiation. Roy in financing was considerate and did not rush me through the financing process. I visited five other dealerships before purchasing my car with Byers. Their respectful approach to conversations made a major impact on my decision to do business with them.

Byers Ford is an exceptional place to buy a vehicle and to get one serviced. Sales side is no pressure and very accommodating, the service side is thorough and an experience anyone would want in getting service performed. Thank you Byers Ford, you have earned a customer for life, I will recommend my entire family and friends to you as well.

Folks were competent and good listeners as we described our wants for a new vehicle. No pressure sales for either the vehicle or extended warranty.

Read at DealerRater

Took care of a problem I had to my satisfaction. In on time out very quickly .

Read at DealerRater

Buyer Beware! First and foremost, I wish I could leave two separate reviews: one for Jeff, the finance manager, and one for the sales staff. Jeff would easily earn five stars. He was genuinely kind, professional, and an absolute pleasure to work with. Unfortunately, the same cannot be said for the sales team. Brett, here’s that review you were so eager for. I accompanied my grandfather to purchase a 2023 Ford Escape. The vehicle needed a starter, which the dealership did replace before we drove it off the lot. We appreciated that. However, just nine days after bringing the vehicle ... Read More

Full review text opened.

Google - Oct 19, 2026

Buyer Beware! First and foremost, I wish I could leave two separate reviews: one for Jeff, the finance manager, and one for the sales staff. Jeff would easily earn five stars. He was genuinely kind, professional, and an absolute pleasure to work with. Unfortunately, the same cannot be said for the sales team. Brett, here’s that review you were so eager for. I accompanied my grandfather to purchase a 2023 Ford Escape. The vehicle needed a starter, which the dealership did replace before we drove it off the lot. We appreciated that. However, just nine days after bringing the vehicle home, the check engine light came on. My grandfather called me and said, “I think I bought a lemon.” My first call was to Brett. His immediate response? “Did you buy the warranty?” No, we did not. We made the decision to purchase the warranty separately because financing through the dealership increased the interest rate by nearly eight percentage points. To make matters worse, we now have to wait 30 days before the warranty we did purchase can be used. Brett then offered, “I mean, I guess I could call service in the morning. But there will be money involved.” He promised to call me the following morning. Rather than sit around waiting, I took the vehicle to AutoZone at 8 p.m. Thursday for a diagnostic scan. The results came back quickly: a leaking vapor canister purge valve. The cost of the part? A whopping $33.99. Brett did call the next morning. I explained the diagnostic results and the inexpensive repair needed. He confirmed what I had already suspected: the dealership had no intention of making this right. So I escalated the issue to the sales manager. The sales manager’s solution? “I guess we can give you $30 in gas to make up for it.” Excuse me, what exactly does that accomplish? How does offering $30 in gas fix a vehicle that developed a problem nine days after purchase? And in today’s economy, it barely covers a tank of gas anyway. I certainly wasn’t going to make my grandfather drive 25 minutes back to the dealership for an offer that did absolutely nothing to resolve the actual issue. Here is what I told the sales staff, and I stand by it: I could understand a dealership being hesitant to cover a repair if we were talking about a $900 part. But we weren’t. We were talking about a $34 part. Thirty-four dollars. That is all it would have taken to demonstrate some accountability, stand behind the vehicle they sold, and preserve a customer’s trust. Instead, they chose to argue over a negligible amount of money, offer an irrelevant consolation prize, and leave an elderly customer to deal with a problem that surfaced barely a week after purchasing a vehicle from them. The irony is that this situation could have been resolved with minimal effort and virtually no financial impact to the dealership. Instead, their response turned a small repair into a thoroughly disappointing customer experience. Jeff deserves recognition for being professional and personable. Unfortunately, one great employee cannot make up for a sales team that seems more interested in avoiding responsibility than building customer relationships. My advice to anyone considering buying here: proceed with caution. Ask questions, get everything in writing, and do not assume the dealership will stand behind the vehicle once the paperwork is signed. A $34 repair would have cost them very little. Losing a customer’s trust cost them far more.The

The car has had a defect since day one of purchase. Still has not been fixed repeatedly. Service manager refuses to contact me.

Read at DealerRater

Wondered in to look at trucks. Quincy came up to me. I thought he was a personable guy and came back for a truck.

Read at DealerRater

Was traveling out of town and the shifter handle broke. Stopped in without appointment explained situation. They promptly looked at the issue ordered the parts and when they came in called me back to swing by no appointment again, fixed the problem and I was out the door and back on the road. So thankful to Trisha for all her help.

Will not go anywhere else but here. John Zach and the entire crew are 5 star front to back.

I’d recommend Byers to anyone I know in the market for a Subaru. Luke Erwin from sales and John from management were knowledgeable, helpful and reasonable through test drives and negotiation. Roy in financing was considerate and did not rush me through the financing process. I visited five other dealerships before purchasing my car with Byers. Their respectful approach to conversations made a major impact on my decision to do business with them.

Byers Ford is an exceptional place to buy a vehicle and to get one serviced. Sales side is no pressure and very accommodating, the service side is thorough and an experience anyone would want in getting service performed. Thank you Byers Ford, you have earned a customer for life, I will recommend my entire family and friends to you as well.

Folks were competent and good listeners as we described our wants for a new vehicle. No pressure sales for either the vehicle or extended warranty.

Read at DealerRater

Took care of a problem I had to my satisfaction. In on time out very quickly .

Read at DealerRater

Buyer Beware! First and foremost, I wish I could leave two separate reviews: one for Jeff, the finance manager, and one for the sales staff. Jeff would easily earn five stars. He was genuinely kind, professional, and an absolute pleasure to work with. Unfortunately, the same cannot be said for the sales team. Brett, here’s that review you were so eager for. I accompanied my grandfather to purchase a 2023 Ford Escape. The vehicle needed a starter, which the dealership did replace before we drove it off the lot. We appreciated that. However, just nine days after bringing the vehicle ... Read More

Full review text opened.

Google - Oct 19, 2026

Buyer Beware! First and foremost, I wish I could leave two separate reviews: one for Jeff, the finance manager, and one for the sales staff. Jeff would easily earn five stars. He was genuinely kind, professional, and an absolute pleasure to work with. Unfortunately, the same cannot be said for the sales team. Brett, here’s that review you were so eager for. I accompanied my grandfather to purchase a 2023 Ford Escape. The vehicle needed a starter, which the dealership did replace before we drove it off the lot. We appreciated that. However, just nine days after bringing the vehicle home, the check engine light came on. My grandfather called me and said, “I think I bought a lemon.” My first call was to Brett. His immediate response? “Did you buy the warranty?” No, we did not. We made the decision to purchase the warranty separately because financing through the dealership increased the interest rate by nearly eight percentage points. To make matters worse, we now have to wait 30 days before the warranty we did purchase can be used. Brett then offered, “I mean, I guess I could call service in the morning. But there will be money involved.” He promised to call me the following morning. Rather than sit around waiting, I took the vehicle to AutoZone at 8 p.m. Thursday for a diagnostic scan. The results came back quickly: a leaking vapor canister purge valve. The cost of the part? A whopping $33.99. Brett did call the next morning. I explained the diagnostic results and the inexpensive repair needed. He confirmed what I had already suspected: the dealership had no intention of making this right. So I escalated the issue to the sales manager. The sales manager’s solution? “I guess we can give you $30 in gas to make up for it.” Excuse me, what exactly does that accomplish? How does offering $30 in gas fix a vehicle that developed a problem nine days after purchase? And in today’s economy, it barely covers a tank of gas anyway. I certainly wasn’t going to make my grandfather drive 25 minutes back to the dealership for an offer that did absolutely nothing to resolve the actual issue. Here is what I told the sales staff, and I stand by it: I could understand a dealership being hesitant to cover a repair if we were talking about a $900 part. But we weren’t. We were talking about a $34 part. Thirty-four dollars. That is all it would have taken to demonstrate some accountability, stand behind the vehicle they sold, and preserve a customer’s trust. Instead, they chose to argue over a negligible amount of money, offer an irrelevant consolation prize, and leave an elderly customer to deal with a problem that surfaced barely a week after purchasing a vehicle from them. The irony is that this situation could have been resolved with minimal effort and virtually no financial impact to the dealership. Instead, their response turned a small repair into a thoroughly disappointing customer experience. Jeff deserves recognition for being professional and personable. Unfortunately, one great employee cannot make up for a sales team that seems more interested in avoiding responsibility than building customer relationships. My advice to anyone considering buying here: proceed with caution. Ask questions, get everything in writing, and do not assume the dealership will stand behind the vehicle once the paperwork is signed. A $34 repair would have cost them very little. Losing a customer’s trust cost them far more.The

The car has had a defect since day one of purchase. Still has not been fixed repeatedly. Service manager refuses to contact me.

Read at DealerRater

Wondered in to look at trucks. Quincy came up to me. I thought he was a personable guy and came back for a truck.

Read at DealerRater

Was traveling out of town and the shifter handle broke. Stopped in without appointment explained situation. They promptly looked at the issue ordered the parts and when they came in called me back to swing by no appointment again, fixed the problem and I was out the door and back on the road. So thankful to Trisha for all her help.

Will not go anywhere else but here. John Zach and the entire crew are 5 star front to back.

I’d recommend Byers to anyone I know in the market for a Subaru. Luke Erwin from sales and John from management were knowledgeable, helpful and reasonable through test drives and negotiation. Roy in financing was considerate and did not rush me through the financing process. I visited five other dealerships before purchasing my car with Byers. Their respectful approach to conversations made a major impact on my decision to do business with them.

Byers Ford is an exceptional place to buy a vehicle and to get one serviced. Sales side is no pressure and very accommodating, the service side is thorough and an experience anyone would want in getting service performed. Thank you Byers Ford, you have earned a customer for life, I will recommend my entire family and friends to you as well.

Folks were competent and good listeners as we described our wants for a new vehicle. No pressure sales for either the vehicle or extended warranty.

Read at DealerRater

Took care of a problem I had to my satisfaction. In on time out very quickly .

Read at DealerRater

Buyer Beware! First and foremost, I wish I could leave two separate reviews: one for Jeff, the finance manager, and one for the sales staff. Jeff would easily earn five stars. He was genuinely kind, professional, and an absolute pleasure to work with. Unfortunately, the same cannot be said for the sales team. Brett, here’s that review you were so eager for. I accompanied my grandfather to purchase a 2023 Ford Escape. The vehicle needed a starter, which the dealership did replace before we drove it off the lot. We appreciated that. However, just nine days after bringing the vehicle ... Read More

Full review text opened.

Google - Oct 19, 2026

Buyer Beware! First and foremost, I wish I could leave two separate reviews: one for Jeff, the finance manager, and one for the sales staff. Jeff would easily earn five stars. He was genuinely kind, professional, and an absolute pleasure to work with. Unfortunately, the same cannot be said for the sales team. Brett, here’s that review you were so eager for. I accompanied my grandfather to purchase a 2023 Ford Escape. The vehicle needed a starter, which the dealership did replace before we drove it off the lot. We appreciated that. However, just nine days after bringing the vehicle home, the check engine light came on. My grandfather called me and said, “I think I bought a lemon.” My first call was to Brett. His immediate response? “Did you buy the warranty?” No, we did not. We made the decision to purchase the warranty separately because financing through the dealership increased the interest rate by nearly eight percentage points. To make matters worse, we now have to wait 30 days before the warranty we did purchase can be used. Brett then offered, “I mean, I guess I could call service in the morning. But there will be money involved.” He promised to call me the following morning. Rather than sit around waiting, I took the vehicle to AutoZone at 8 p.m. Thursday for a diagnostic scan. The results came back quickly: a leaking vapor canister purge valve. The cost of the part? A whopping $33.99. Brett did call the next morning. I explained the diagnostic results and the inexpensive repair needed. He confirmed what I had already suspected: the dealership had no intention of making this right. So I escalated the issue to the sales manager. The sales manager’s solution? “I guess we can give you $30 in gas to make up for it.” Excuse me, what exactly does that accomplish? How does offering $30 in gas fix a vehicle that developed a problem nine days after purchase? And in today’s economy, it barely covers a tank of gas anyway. I certainly wasn’t going to make my grandfather drive 25 minutes back to the dealership for an offer that did absolutely nothing to resolve the actual issue. Here is what I told the sales staff, and I stand by it: I could understand a dealership being hesitant to cover a repair if we were talking about a $900 part. But we weren’t. We were talking about a $34 part. Thirty-four dollars. That is all it would have taken to demonstrate some accountability, stand behind the vehicle they sold, and preserve a customer’s trust. Instead, they chose to argue over a negligible amount of money, offer an irrelevant consolation prize, and leave an elderly customer to deal with a problem that surfaced barely a week after purchasing a vehicle from them. The irony is that this situation could have been resolved with minimal effort and virtually no financial impact to the dealership. Instead, their response turned a small repair into a thoroughly disappointing customer experience. Jeff deserves recognition for being professional and personable. Unfortunately, one great employee cannot make up for a sales team that seems more interested in avoiding responsibility than building customer relationships. My advice to anyone considering buying here: proceed with caution. Ask questions, get everything in writing, and do not assume the dealership will stand behind the vehicle once the paperwork is signed. A $34 repair would have cost them very little. Losing a customer’s trust cost them far more.The

The car has had a defect since day one of purchase. Still has not been fixed repeatedly. Service manager refuses to contact me.

Read at DealerRater

Wondered in to look at trucks. Quincy came up to me. I thought he was a personable guy and came back for a truck.

Read at DealerRater

Was traveling out of town and the shifter handle broke. Stopped in without appointment explained situation. They promptly looked at the issue ordered the parts and when they came in called me back to swing by no appointment again, fixed the problem and I was out the door and back on the road. So thankful to Trisha for all her help.

Will not go anywhere else but here. John Zach and the entire crew are 5 star front to back.

I’d recommend Byers to anyone I know in the market for a Subaru. Luke Erwin from sales and John from management were knowledgeable, helpful and reasonable through test drives and negotiation. Roy in financing was considerate and did not rush me through the financing process. I visited five other dealerships before purchasing my car with Byers. Their respectful approach to conversations made a major impact on my decision to do business with them.

Byers Ford is an exceptional place to buy a vehicle and to get one serviced. Sales side is no pressure and very accommodating, the service side is thorough and an experience anyone would want in getting service performed. Thank you Byers Ford, you have earned a customer for life, I will recommend my entire family and friends to you as well.

Folks were competent and good listeners as we described our wants for a new vehicle. No pressure sales for either the vehicle or extended warranty.

Read at DealerRater

Took care of a problem I had to my satisfaction. In on time out very quickly .

Read at DealerRater

Buyer Beware! First and foremost, I wish I could leave two separate reviews: one for Jeff, the finance manager, and one for the sales staff. Jeff would easily earn five stars. He was genuinely kind, professional, and an absolute pleasure to work with. Unfortunately, the same cannot be said for the sales team. Brett, here’s that review you were so eager for. I accompanied my grandfather to purchase a 2023 Ford Escape. The vehicle needed a starter, which the dealership did replace before we drove it off the lot. We appreciated that. However, just nine days after bringing the vehicle ... Read More

Full review text opened.

Google - Oct 19, 2026

Buyer Beware! First and foremost, I wish I could leave two separate reviews: one for Jeff, the finance manager, and one for the sales staff. Jeff would easily earn five stars. He was genuinely kind, professional, and an absolute pleasure to work with. Unfortunately, the same cannot be said for the sales team. Brett, here’s that review you were so eager for. I accompanied my grandfather to purchase a 2023 Ford Escape. The vehicle needed a starter, which the dealership did replace before we drove it off the lot. We appreciated that. However, just nine days after bringing the vehicle home, the check engine light came on. My grandfather called me and said, “I think I bought a lemon.” My first call was to Brett. His immediate response? “Did you buy the warranty?” No, we did not. We made the decision to purchase the warranty separately because financing through the dealership increased the interest rate by nearly eight percentage points. To make matters worse, we now have to wait 30 days before the warranty we did purchase can be used. Brett then offered, “I mean, I guess I could call service in the morning. But there will be money involved.” He promised to call me the following morning. Rather than sit around waiting, I took the vehicle to AutoZone at 8 p.m. Thursday for a diagnostic scan. The results came back quickly: a leaking vapor canister purge valve. The cost of the part? A whopping $33.99. Brett did call the next morning. I explained the diagnostic results and the inexpensive repair needed. He confirmed what I had already suspected: the dealership had no intention of making this right. So I escalated the issue to the sales manager. The sales manager’s solution? “I guess we can give you $30 in gas to make up for it.” Excuse me, what exactly does that accomplish? How does offering $30 in gas fix a vehicle that developed a problem nine days after purchase? And in today’s economy, it barely covers a tank of gas anyway. I certainly wasn’t going to make my grandfather drive 25 minutes back to the dealership for an offer that did absolutely nothing to resolve the actual issue. Here is what I told the sales staff, and I stand by it: I could understand a dealership being hesitant to cover a repair if we were talking about a $900 part. But we weren’t. We were talking about a $34 part. Thirty-four dollars. That is all it would have taken to demonstrate some accountability, stand behind the vehicle they sold, and preserve a customer’s trust. Instead, they chose to argue over a negligible amount of money, offer an irrelevant consolation prize, and leave an elderly customer to deal with a problem that surfaced barely a week after purchasing a vehicle from them. The irony is that this situation could have been resolved with minimal effort and virtually no financial impact to the dealership. Instead, their response turned a small repair into a thoroughly disappointing customer experience. Jeff deserves recognition for being professional and personable. Unfortunately, one great employee cannot make up for a sales team that seems more interested in avoiding responsibility than building customer relationships. My advice to anyone considering buying here: proceed with caution. Ask questions, get everything in writing, and do not assume the dealership will stand behind the vehicle once the paperwork is signed. A $34 repair would have cost them very little. Losing a customer’s trust cost them far more.The

The car has had a defect since day one of purchase. Still has not been fixed repeatedly. Service manager refuses to contact me.

Read at DealerRater

Wondered in to look at trucks. Quincy came up to me. I thought he was a personable guy and came back for a truck.

Read at DealerRater

Was traveling out of town and the shifter handle broke. Stopped in without appointment explained situation. They promptly looked at the issue ordered the parts and when they came in called me back to swing by no appointment again, fixed the problem and I was out the door and back on the road. So thankful to Trisha for all her help.

Will not go anywhere else but here. John Zach and the entire crew are 5 star front to back.

I’d recommend Byers to anyone I know in the market for a Subaru. Luke Erwin from sales and John from management were knowledgeable, helpful and reasonable through test drives and negotiation. Roy in financing was considerate and did not rush me through the financing process. I visited five other dealerships before purchasing my car with Byers. Their respectful approach to conversations made a major impact on my decision to do business with them.

Byers Ford is an exceptional place to buy a vehicle and to get one serviced. Sales side is no pressure and very accommodating, the service side is thorough and an experience anyone would want in getting service performed. Thank you Byers Ford, you have earned a customer for life, I will recommend my entire family and friends to you as well.

Folks were competent and good listeners as we described our wants for a new vehicle. No pressure sales for either the vehicle or extended warranty.

Read at DealerRater

Took care of a problem I had to my satisfaction. In on time out very quickly .

Read at DealerRater

Buyer Beware! First and foremost, I wish I could leave two separate reviews: one for Jeff, the finance manager, and one for the sales staff. Jeff would easily earn five stars. He was genuinely kind, professional, and an absolute pleasure to work with. Unfortunately, the same cannot be said for the sales team. Brett, here’s that review you were so eager for. I accompanied my grandfather to purchase a 2023 Ford Escape. The vehicle needed a starter, which the dealership did replace before we drove it off the lot. We appreciated that. However, just nine days after bringing the vehicle ... Read More

Full review text opened.

Google - Oct 19, 2026

Buyer Beware! First and foremost, I wish I could leave two separate reviews: one for Jeff, the finance manager, and one for the sales staff. Jeff would easily earn five stars. He was genuinely kind, professional, and an absolute pleasure to work with. Unfortunately, the same cannot be said for the sales team. Brett, here’s that review you were so eager for. I accompanied my grandfather to purchase a 2023 Ford Escape. The vehicle needed a starter, which the dealership did replace before we drove it off the lot. We appreciated that. However, just nine days after bringing the vehicle home, the check engine light came on. My grandfather called me and said, “I think I bought a lemon.” My first call was to Brett. His immediate response? “Did you buy the warranty?” No, we did not. We made the decision to purchase the warranty separately because financing through the dealership increased the interest rate by nearly eight percentage points. To make matters worse, we now have to wait 30 days before the warranty we did purchase can be used. Brett then offered, “I mean, I guess I could call service in the morning. But there will be money involved.” He promised to call me the following morning. Rather than sit around waiting, I took the vehicle to AutoZone at 8 p.m. Thursday for a diagnostic scan. The results came back quickly: a leaking vapor canister purge valve. The cost of the part? A whopping $33.99. Brett did call the next morning. I explained the diagnostic results and the inexpensive repair needed. He confirmed what I had already suspected: the dealership had no intention of making this right. So I escalated the issue to the sales manager. The sales manager’s solution? “I guess we can give you $30 in gas to make up for it.” Excuse me, what exactly does that accomplish? How does offering $30 in gas fix a vehicle that developed a problem nine days after purchase? And in today’s economy, it barely covers a tank of gas anyway. I certainly wasn’t going to make my grandfather drive 25 minutes back to the dealership for an offer that did absolutely nothing to resolve the actual issue. Here is what I told the sales staff, and I stand by it: I could understand a dealership being hesitant to cover a repair if we were talking about a $900 part. But we weren’t. We were talking about a $34 part. Thirty-four dollars. That is all it would have taken to demonstrate some accountability, stand behind the vehicle they sold, and preserve a customer’s trust. Instead, they chose to argue over a negligible amount of money, offer an irrelevant consolation prize, and leave an elderly customer to deal with a problem that surfaced barely a week after purchasing a vehicle from them. The irony is that this situation could have been resolved with minimal effort and virtually no financial impact to the dealership. Instead, their response turned a small repair into a thoroughly disappointing customer experience. Jeff deserves recognition for being professional and personable. Unfortunately, one great employee cannot make up for a sales team that seems more interested in avoiding responsibility than building customer relationships. My advice to anyone considering buying here: proceed with caution. Ask questions, get everything in writing, and do not assume the dealership will stand behind the vehicle once the paperwork is signed. A $34 repair would have cost them very little. Losing a customer’s trust cost them far more.The

The car has had a defect since day one of purchase. Still has not been fixed repeatedly. Service manager refuses to contact me.

Read at DealerRater

Wondered in to look at trucks. Quincy came up to me. I thought he was a personable guy and came back for a truck.

Read at DealerRater

Was traveling out of town and the shifter handle broke. Stopped in without appointment explained situation. They promptly looked at the issue ordered the parts and when they came in called me back to swing by no appointment again, fixed the problem and I was out the door and back on the road. So thankful to Trisha for all her help.

Will not go anywhere else but here. John Zach and the entire crew are 5 star front to back.

I’d recommend Byers to anyone I know in the market for a Subaru. Luke Erwin from sales and John from management were knowledgeable, helpful and reasonable through test drives and negotiation. Roy in financing was considerate and did not rush me through the financing process. I visited five other dealerships before purchasing my car with Byers. Their respectful approach to conversations made a major impact on my decision to do business with them.

Byers Ford is an exceptional place to buy a vehicle and to get one serviced. Sales side is no pressure and very accommodating, the service side is thorough and an experience anyone would want in getting service performed. Thank you Byers Ford, you have earned a customer for life, I will recommend my entire family and friends to you as well.

Folks were competent and good listeners as we described our wants for a new vehicle. No pressure sales for either the vehicle or extended warranty.

Read at DealerRater

Took care of a problem I had to my satisfaction. In on time out very quickly .

Read at DealerRater

Buyer Beware! First and foremost, I wish I could leave two separate reviews: one for Jeff, the finance manager, and one for the sales staff. Jeff would easily earn five stars. He was genuinely kind, professional, and an absolute pleasure to work with. Unfortunately, the same cannot be said for the sales team. Brett, here’s that review you were so eager for. I accompanied my grandfather to purchase a 2023 Ford Escape. The vehicle needed a starter, which the dealership did replace before we drove it off the lot. We appreciated that. However, just nine days after bringing the vehicle ... Read More

Full review text opened.

Google - Oct 19, 2026

Buyer Beware! First and foremost, I wish I could leave two separate reviews: one for Jeff, the finance manager, and one for the sales staff. Jeff would easily earn five stars. He was genuinely kind, professional, and an absolute pleasure to work with. Unfortunately, the same cannot be said for the sales team. Brett, here’s that review you were so eager for. I accompanied my grandfather to purchase a 2023 Ford Escape. The vehicle needed a starter, which the dealership did replace before we drove it off the lot. We appreciated that. However, just nine days after bringing the vehicle home, the check engine light came on. My grandfather called me and said, “I think I bought a lemon.” My first call was to Brett. His immediate response? “Did you buy the warranty?” No, we did not. We made the decision to purchase the warranty separately because financing through the dealership increased the interest rate by nearly eight percentage points. To make matters worse, we now have to wait 30 days before the warranty we did purchase can be used. Brett then offered, “I mean, I guess I could call service in the morning. But there will be money involved.” He promised to call me the following morning. Rather than sit around waiting, I took the vehicle to AutoZone at 8 p.m. Thursday for a diagnostic scan. The results came back quickly: a leaking vapor canister purge valve. The cost of the part? A whopping $33.99. Brett did call the next morning. I explained the diagnostic results and the inexpensive repair needed. He confirmed what I had already suspected: the dealership had no intention of making this right. So I escalated the issue to the sales manager. The sales manager’s solution? “I guess we can give you $30 in gas to make up for it.” Excuse me, what exactly does that accomplish? How does offering $30 in gas fix a vehicle that developed a problem nine days after purchase? And in today’s economy, it barely covers a tank of gas anyway. I certainly wasn’t going to make my grandfather drive 25 minutes back to the dealership for an offer that did absolutely nothing to resolve the actual issue. Here is what I told the sales staff, and I stand by it: I could understand a dealership being hesitant to cover a repair if we were talking about a $900 part. But we weren’t. We were talking about a $34 part. Thirty-four dollars. That is all it would have taken to demonstrate some accountability, stand behind the vehicle they sold, and preserve a customer’s trust. Instead, they chose to argue over a negligible amount of money, offer an irrelevant consolation prize, and leave an elderly customer to deal with a problem that surfaced barely a week after purchasing a vehicle from them. The irony is that this situation could have been resolved with minimal effort and virtually no financial impact to the dealership. Instead, their response turned a small repair into a thoroughly disappointing customer experience. Jeff deserves recognition for being professional and personable. Unfortunately, one great employee cannot make up for a sales team that seems more interested in avoiding responsibility than building customer relationships. My advice to anyone considering buying here: proceed with caution. Ask questions, get everything in writing, and do not assume the dealership will stand behind the vehicle once the paperwork is signed. A $34 repair would have cost them very little. Losing a customer’s trust cost them far more.The

The car has had a defect since day one of purchase. Still has not been fixed repeatedly. Service manager refuses to contact me.

Read at DealerRater

Wondered in to look at trucks. Quincy came up to me. I thought he was a personable guy and came back for a truck.

Read at DealerRater

Was traveling out of town and the shifter handle broke. Stopped in without appointment explained situation. They promptly looked at the issue ordered the parts and when they came in called me back to swing by no appointment again, fixed the problem and I was out the door and back on the road. So thankful to Trisha for all her help.

Will not go anywhere else but here. John Zach and the entire crew are 5 star front to back.

I’d recommend Byers to anyone I know in the market for a Subaru. Luke Erwin from sales and John from management were knowledgeable, helpful and reasonable through test drives and negotiation. Roy in financing was considerate and did not rush me through the financing process. I visited five other dealerships before purchasing my car with Byers. Their respectful approach to conversations made a major impact on my decision to do business with them.

Byers Ford is an exceptional place to buy a vehicle and to get one serviced. Sales side is no pressure and very accommodating, the service side is thorough and an experience anyone would want in getting service performed. Thank you Byers Ford, you have earned a customer for life, I will recommend my entire family and friends to you as well.

Folks were competent and good listeners as we described our wants for a new vehicle. No pressure sales for either the vehicle or extended warranty.

Read at DealerRater

Took care of a problem I had to my satisfaction. In on time out very quickly .

Read at DealerRater

Buyer Beware! First and foremost, I wish I could leave two separate reviews: one for Jeff, the finance manager, and one for the sales staff. Jeff would easily earn five stars. He was genuinely kind, professional, and an absolute pleasure to work with. Unfortunately, the same cannot be said for the sales team. Brett, here’s that review you were so eager for. I accompanied my grandfather to purchase a 2023 Ford Escape. The vehicle needed a starter, which the dealership did replace before we drove it off the lot. We appreciated that. However, just nine days after bringing the vehicle ... Read More

Full review text opened.

Google - Oct 19, 2026

Buyer Beware! First and foremost, I wish I could leave two separate reviews: one for Jeff, the finance manager, and one for the sales staff. Jeff would easily earn five stars. He was genuinely kind, professional, and an absolute pleasure to work with. Unfortunately, the same cannot be said for the sales team. Brett, here’s that review you were so eager for. I accompanied my grandfather to purchase a 2023 Ford Escape. The vehicle needed a starter, which the dealership did replace before we drove it off the lot. We appreciated that. However, just nine days after bringing the vehicle home, the check engine light came on. My grandfather called me and said, “I think I bought a lemon.” My first call was to Brett. His immediate response? “Did you buy the warranty?” No, we did not. We made the decision to purchase the warranty separately because financing through the dealership increased the interest rate by nearly eight percentage points. To make matters worse, we now have to wait 30 days before the warranty we did purchase can be used. Brett then offered, “I mean, I guess I could call service in the morning. But there will be money involved.” He promised to call me the following morning. Rather than sit around waiting, I took the vehicle to AutoZone at 8 p.m. Thursday for a diagnostic scan. The results came back quickly: a leaking vapor canister purge valve. The cost of the part? A whopping $33.99. Brett did call the next morning. I explained the diagnostic results and the inexpensive repair needed. He confirmed what I had already suspected: the dealership had no intention of making this right. So I escalated the issue to the sales manager. The sales manager’s solution? “I guess we can give you $30 in gas to make up for it.” Excuse me, what exactly does that accomplish? How does offering $30 in gas fix a vehicle that developed a problem nine days after purchase? And in today’s economy, it barely covers a tank of gas anyway. I certainly wasn’t going to make my grandfather drive 25 minutes back to the dealership for an offer that did absolutely nothing to resolve the actual issue. Here is what I told the sales staff, and I stand by it: I could understand a dealership being hesitant to cover a repair if we were talking about a $900 part. But we weren’t. We were talking about a $34 part. Thirty-four dollars. That is all it would have taken to demonstrate some accountability, stand behind the vehicle they sold, and preserve a customer’s trust. Instead, they chose to argue over a negligible amount of money, offer an irrelevant consolation prize, and leave an elderly customer to deal with a problem that surfaced barely a week after purchasing a vehicle from them. The irony is that this situation could have been resolved with minimal effort and virtually no financial impact to the dealership. Instead, their response turned a small repair into a thoroughly disappointing customer experience. Jeff deserves recognition for being professional and personable. Unfortunately, one great employee cannot make up for a sales team that seems more interested in avoiding responsibility than building customer relationships. My advice to anyone considering buying here: proceed with caution. Ask questions, get everything in writing, and do not assume the dealership will stand behind the vehicle once the paperwork is signed. A $34 repair would have cost them very little. Losing a customer’s trust cost them far more.The

The car has had a defect since day one of purchase. Still has not been fixed repeatedly. Service manager refuses to contact me.

Read at DealerRater

Wondered in to look at trucks. Quincy came up to me. I thought he was a personable guy and came back for a truck.

Read at DealerRater

Was traveling out of town and the shifter handle broke. Stopped in without appointment explained situation. They promptly looked at the issue ordered the parts and when they came in called me back to swing by no appointment again, fixed the problem and I was out the door and back on the road. So thankful to Trisha for all her help.

Will not go anywhere else but here. John Zach and the entire crew are 5 star front to back.

I’d recommend Byers to anyone I know in the market for a Subaru. Luke Erwin from sales and John from management were knowledgeable, helpful and reasonable through test drives and negotiation. Roy in financing was considerate and did not rush me through the financing process. I visited five other dealerships before purchasing my car with Byers. Their respectful approach to conversations made a major impact on my decision to do business with them.

Byers Ford is an exceptional place to buy a vehicle and to get one serviced. Sales side is no pressure and very accommodating, the service side is thorough and an experience anyone would want in getting service performed. Thank you Byers Ford, you have earned a customer for life, I will recommend my entire family and friends to you as well.

Folks were competent and good listeners as we described our wants for a new vehicle. No pressure sales for either the vehicle or extended warranty.

Read at DealerRater

Took care of a problem I had to my satisfaction. In on time out very quickly .

Read at DealerRater

Buyer Beware! First and foremost, I wish I could leave two separate reviews: one for Jeff, the finance manager, and one for the sales staff. Jeff would easily earn five stars. He was genuinely kind, professional, and an absolute pleasure to work with. Unfortunately, the same cannot be said for the sales team. Brett, here’s that review you were so eager for. I accompanied my grandfather to purchase a 2023 Ford Escape. The vehicle needed a starter, which the dealership did replace before we drove it off the lot. We appreciated that. However, just nine days after bringing the vehicle ... Read More

Full review text opened.

Google - Oct 19, 2026

Buyer Beware! First and foremost, I wish I could leave two separate reviews: one for Jeff, the finance manager, and one for the sales staff. Jeff would easily earn five stars. He was genuinely kind, professional, and an absolute pleasure to work with. Unfortunately, the same cannot be said for the sales team. Brett, here’s that review you were so eager for. I accompanied my grandfather to purchase a 2023 Ford Escape. The vehicle needed a starter, which the dealership did replace before we drove it off the lot. We appreciated that. However, just nine days after bringing the vehicle home, the check engine light came on. My grandfather called me and said, “I think I bought a lemon.” My first call was to Brett. His immediate response? “Did you buy the warranty?” No, we did not. We made the decision to purchase the warranty separately because financing through the dealership increased the interest rate by nearly eight percentage points. To make matters worse, we now have to wait 30 days before the warranty we did purchase can be used. Brett then offered, “I mean, I guess I could call service in the morning. But there will be money involved.” He promised to call me the following morning. Rather than sit around waiting, I took the vehicle to AutoZone at 8 p.m. Thursday for a diagnostic scan. The results came back quickly: a leaking vapor canister purge valve. The cost of the part? A whopping $33.99. Brett did call the next morning. I explained the diagnostic results and the inexpensive repair needed. He confirmed what I had already suspected: the dealership had no intention of making this right. So I escalated the issue to the sales manager. The sales manager’s solution? “I guess we can give you $30 in gas to make up for it.” Excuse me, what exactly does that accomplish? How does offering $30 in gas fix a vehicle that developed a problem nine days after purchase? And in today’s economy, it barely covers a tank of gas anyway. I certainly wasn’t going to make my grandfather drive 25 minutes back to the dealership for an offer that did absolutely nothing to resolve the actual issue. Here is what I told the sales staff, and I stand by it: I could understand a dealership being hesitant to cover a repair if we were talking about a $900 part. But we weren’t. We were talking about a $34 part. Thirty-four dollars. That is all it would have taken to demonstrate some accountability, stand behind the vehicle they sold, and preserve a customer’s trust. Instead, they chose to argue over a negligible amount of money, offer an irrelevant consolation prize, and leave an elderly customer to deal with a problem that surfaced barely a week after purchasing a vehicle from them. The irony is that this situation could have been resolved with minimal effort and virtually no financial impact to the dealership. Instead, their response turned a small repair into a thoroughly disappointing customer experience. Jeff deserves recognition for being professional and personable. Unfortunately, one great employee cannot make up for a sales team that seems more interested in avoiding responsibility than building customer relationships. My advice to anyone considering buying here: proceed with caution. Ask questions, get everything in writing, and do not assume the dealership will stand behind the vehicle once the paperwork is signed. A $34 repair would have cost them very little. Losing a customer’s trust cost them far more.The

The car has had a defect since day one of purchase. Still has not been fixed repeatedly. Service manager refuses to contact me.

Read at DealerRater

Wondered in to look at trucks. Quincy came up to me. I thought he was a personable guy and came back for a truck.

Read at DealerRater